2013 B Sunshine Manors

Hi David, We accommodated your early check in. My cleaning staff was still onsite doing the laundry and brought your hand towels just minutes after you requested them. Because you checked in 4 hours early everything wasn't completely ready for your arrival. You were never without hand towels or washcloths when you needed to use one. We answered every single one of your calls and texts throughout your stay. Unfortunately Xfinity internet service was having a service interruption on the second day of your arrival. The TV is a ROKU streaming TV and runs off of the internet. This is something we have no control over. We were on site and in contact with Xfinity but it was their equipment that needed to be replaced and we were at the mercy of their timeline to fix it. We have been Airbnb hosts for 9 years with 1,776 reviews with 4.87 stars. Unfortunately the internet interruption was out of our control. The units have shared walls and this is the first we are hearing about you hearing the voices from next door. You made 0 complaints though the VRBO app and after reviewing your text messages you only texted me about the washcloth that was remedied in minutes and the internet which was back up in 4 hours. We are sorry you experienced a 4 hour internet interruption from 12-4 on your 2nd day but the weather was gorgeous and you could have enjoyed the pools and lounge areas outside during that time. Sometimes things can go wrong we did everything in our control to fit it