Thank you for the positive review! We're delighted to hear that you enjoyed your stay with us. Your feedback helps us continue improving our service and ensuring our guests have a wonderful experience. We appreciate your business and look forward to welcoming you back in the future.
Thank you for your positive review. We're delighted to hear that you found our accommodation clean, spacious, and well-equipped, providing you with a pleasant stay. Your feedback is greatly appreciated, as it helps us to continue improving the quality of our services. We hope you had an enjoyable experience and look forward to welcoming you back in the future.
Thank you so much for the wonderful review! We are delighted to hear that you and your family had such a great experience at our property. It's our pleasure to provide a clean, spacious, and accommodating environment for our guests. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Great place, as described. Mostly clean, kitchen and dining room could use a deep cleaning as it looked as though a former occupant had kids with mashed potatoes? Cake icing? And globs were dried to a dining chair and the counter, also a sticky substance spill under the glass on the dining room table. Besides that, everything seemed fresh and clean, and being so high up offered amazing views of the gulf, a lot of balcony time was enjoyed!
Thank you so much for staying with us! We're thrilled you enjoyed the views and had great balcony time. We truly appreciate you pointing out the kitchen and dining room issues—that's not the standard we aim for at all. We'll absolutely address this with our cleaning team right away to ensure those areas receive thorough attention before the next guests arrive.
We hope to welcome you back soon, and we'll make sure everything is spotless next time!
The condo was just as it was described, very clean, & was an absolute favorite of the different one’s we’ve stayed in over the last 13 years. The San Carlos is an excellent complex.
Thank you for your positive review of the condo and the San Carlos complex. We're delighted to hear that the accommodation met your expectations and was a favorite among the places you've stayed over the years. Your feedback is greatly appreciated and helps us to continue providing a high-quality experience for our guests.
Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay and found the condo and the view to be beautiful. We really appreciate your recommendation, and we hope you had a fantastic time. Thank you for choosing our property, and we look forward to welcoming you back in the future.
This place was clean, in perfect location, the only bad thing was the weather but we enjoyed walks on beach with sweaters on and watching the waves on the balcony.
We really enjoyed our stay and location! The property is in an excellent location. The sleeping arrangements was excellent for our group. The only complaints(which really weren’t a big deal!) were the lack of pots and pans in the kitchen and the rented beach chairs were behind people with their own umbrellas and chairs. The rented chairs have always gotten priority at other properties we have stayed at. Overall, we will definitely be renting again!
Thank you for your thoughtful review. We're pleased to hear that you enjoyed the location and accommodations during your stay. Your feedback about the kitchen equipment and beach chair accessibility is appreciated, and we will work to address these minor issues. We're glad to know that you plan to rent with us again in the future. Your business is valued, and we look forward to welcoming you back.
Thank you for your feedback. We appreciate your patience in getting the room code and understand the additional parking costs can be frustrating. Please let us know if there is anything we can do to improve your experience in the future. We strive to provide a seamless and convenient stay for all our guests.
This was a terrific condo, and we had a wonderful time. But there is a disconnect between Vrbo and the actual property manager, Vacation Home Collection, that resulted in me paying about $150 more than originally guaranteed. Vrbo and VHC blamed each other for the problem. This was very unprofessional, and I will avoid both companies in the future.
Thank you, Patrick! I did review our records and it indicates that the extra $150 charge originated from you changing the original dates of your reservation by adding another night. I apologize if you were misled by any of the communication we sent. We hope to host you again in the future.
Overall pretty good. Unit had sand on floor when we got in. 2 out of 4 tv didn’t work. But pretty good overall as location was great for direct beach access, indoor pool would be a nice addition for those rainy days.
Thank you so much for staying with us! We're glad you enjoyed the location and beach access. We sincerely apologize for the sand and TV issues—those shouldn't have happened. We'll address both immediately with our maintenance team to ensure future guests have a better experience.
We truly appreciate your feedback about the indoor pool too. That's great input we'll share with our ownership team.
We'd love to welcome you back and show you an improved stay. Please don't hesitate to reach out if there's anything we can do!