Maison ATL Accès 3CH Cour & Parking Dort 8

Thank you for being an awesome, respectful guest!

Thank you for the review Heather! We look forward to seeing you again!

Thank you for the detailed feedback. We truly wish your stay could have gone more similarly to the experiences of our past guests. On cleanliness: every property is professionally cleaned and inspected between stays. We've flagged the comforter and the mark on the pillow for our cleaning team to review and replace where needed. Marks like that can come from a number of sources, but we're not taking chances and are handling it regardless. Smoking/vaping is strictly enforced at all our properties, including consequences for confirmed violations. On the neighborhood: The exact location is shown via map pin before booking so every guest can research the area in advance. That information was available and unchanged from what was listed. The overwhelming majority of our guests have stayed comfortably at this address. While what someone considers"safe" can vary per person, we are confident that anyone can enjoy a safe/peaceful stay at our property as we are very familiar with the area. Nonetheless, we understand and respect your personal perspective. On the refund: per VRBO policy, discomfort with the surrounding neighborhood alone isn't grounds for a refund once check-in occurs. We offered 50% back anyway, in good faith, well beyond what policy required. We have reached out directly to make things right and we are confident we will provide a better experience the next time around!