Hood Canal 2 B / R Waterfront Cabin. 6 couchages.

The very first thing I say to guests when they book is to please, please read the property description and rules carefully to make sure the cabin is a good fit. That darn plant has been part of that cabin for at least 50 years. I've even pulled out the kitchen cupboards and tried to get rid of it with everything known to man. I make that clear in the listing description along with the fact that it's a budget property and is located on the edge of the rainforest so there are bugs, rodents, bears, cougars, etc Please do your part in the future and read the property description before you book. (The plant's name is Georg and I bet he'd have great stories if he could talk)

I am working very closely with the cleaning crew and visiting the property myself this weekend to remedy this. Please note: when visiting any property if it is not clean up to your standards please let the owner know immediately so they can remedy the situation. Leaving a bad review without giving the owner a chance to make it right seems truly unfair. We are not always in the same area and appreciate SO much when our guests let us know that they need our help. We like to keep our guests happy but there is no way to do this without you letting us know the situation. Cynthia

I am very surprised by the use of the words "defensive and unpleasant". I try to have open and friendly conversations with all my guests. In this case I called VRBO and spoke with them and they and I both believe that the listing is very clear on the charges for extra guests. I do know the guests were very upset that they could not just pay for one add'l night for their guests but am taken aback by their review. I'm attaching my response to the guests initial argument below, if it seems abrasive I do honestly apologize, I thought I was just being thorough and as clear as I could. "I called VRBO and asked them about this situation. The rental rates state very clearly "Rates are based on 2 guests; add $10 per night, per additional guest" The rate I gave you for 2 guests was for 5 nights, thus the guest rates would equal 5 nights as well. According to VRBO since your initial reservation was for 2 guests it should remain at 2 guests and no unauthorized guests are allowed on the property, per my rental rules. If you would like to add them you will need to pay upfront, once again per VRBO. That being said, I have no problem adding the guests but the charge would be the full $100. I think I'd better agree with VRBO on this one and have you pay upfront so I know for sure I'm following their rules. When we fill out their super long and super detailed pricing forms, that is how they display the extra guest rates. I have not had anyone else question it or not understand it but I hope the VRBO answers have made it clearer. The reason my rental rules state "no unauthorized guests" is that even if they are there for the day I have extra garbage to be picked up, extra towels, extra wear on my septic and property and each of those costs me extra $$. That is why the return of the security deposit states that it "will not be refunded if there are unauthorized guests on the property". Thank you and let me know if you would like to add the extra guests for the price quoted and I will send you a booking request for them. As per my rental agreement, I will also need their full names and contact information. Cynthia"