6/10 Satisfaisant
Ann Marie A.
10 avr. 2024
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce
Could have been better
We stayed for 4 nights at the property and the location was nice. It was nice to be close to all the action in the area but far enough removed from all the craziness for some peace and quiet at the end of the day. We did have some issues though. First-if check in is at 4, then you should not be waiting outside the cabin until 4:30 for the cleaning crew to finish. It was a six hour drive and we just wanted to relax. The cleaning crew was filling the hot tub….until 4:30. How was the hot tub possibly going to be ready for guests if you are still filling it at 4:30? Needless to say it wasn’t. The hot tub was not working at all. We reached out to the owner that was out of town and he did apologize for the inconvenience, He even credited us for a night which I really did appreciate. He reached out to the Cabins for You management company to have them come fix it but they never did. Yes it was the weekend but what is the point of a management company if they don’t respond to requests over the weekend or on Monday’s? This cabin was booked months ago. Why wasn’t this checked before we got there? Why is it being filled at 4:30 when guests arrive at 4? It definitely was a big reason we chose this particular unit and to find out that the tub is not going to be working for 4 nights was frustrating. Yes we were credited one night but this unit cost us over a thousand dollars and we did not get what was advertised. This problem could have been avoided had someone bothered to check.
Ann Marie A.
Séjour de 4 nuits en mars 2024
