Port Blue near lake and golf

Thank you for your feedback. We’re glad you enjoyed the quiet neighborhood and patio. During your stay, you reported concerns regarding an odor in the master bathroom and an overflowing trash bin in the garage. While our team was unable to independently verify the reported odor, we nevertheless took your feedback seriously and reviewed the matter with our maintenance and turnover teams. We would also like to clarify one point regarding the trash. The bin had not been placed out for collection by a previous guest prior to your arrival, resulting in it being fuller than expected. We were first notified of the issue several days into your stay, when the next scheduled collection day was already approaching. At no point did we ask you to dispose of another guest’s trash. Rather, we explained the collection schedule and requested assistance placing the bin at the curb for the upcoming pickup, which is the standard trash-day procedure for occupied stays. The additional cleanliness concerns referenced in this review were not reported during the stay, so we were unfortunately unable to inspect or address them at the time. We encourage guests to notify us promptly of any concerns so that we have the opportunity to investigate and, when necessary, correct them during their stay. We appreciate your feedback and wish you safe travels in the future.