4/10 Médiocre
Michael R.
9 mai 2025
Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Still waiting for a refund
We traveled to Hyannis for a few days and this looked like a property that would fit our needs. Most of the reviews were good, but one or two looked cautionary with regards to cleanliness and bugs in the property. We decided to try it out.I think the property is a converted garage and they ask you to park on the side of it in an alleyway off the main road. The main driveway is for the larger guest house which is another rental property. They have paved one lane between the unit and another building next to it, and it is a bit narrow. It also gets very dark back there at night. When we arrived the property was very humid and smelled like mold. There was a window AC unit, but it was not cooling, just blowing hot air. It needed aired out pretty bad. When I looked around I noticed some larger bugs crawling on the conch and wall. I grabbed some paper towels and killed them, but noticed another on the bed and in the bath tub. As I kept looking I noticed a few more dead one on the bed and counter tops. At that point I decided this was not acceptable. I understand we were the first guests of the year so maybe it needed to break in a little, but that was not going to work for me. I informed the host, but they were not comfortable refunding me unless I sent them pictures. I informed them the dead insects were still on the counter and they could see for themselves. I sent the pictures to VRBO and am in the process of requesting a refund.
Michael R.
Séjour de 3 nuits en mai 2025
