Six Flags/SeaWorld/La Cantera

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Maintaining a clean and fully functional home for our guests is our top priority, and we regret that these concerns impacted your experience. We appreciate your patience as we worked to resolve the maintenance issues, and we're truly sorry that the timing didn’t align with your stay. Your comments have been shared with our team to ensure these matters are fully addressed for future guests. On a positive note, we’re glad to hear you found us friendly and responsive. Your kind words mean a lot! We value your feedback and hope to have the opportunity to provide you with a seamless and enjoyable stay in the future.

Thank you for taking the time to share your feedback. I'm glad to hear that you found the house clean and that it accommodated your family comfortably. That said, I was very surprised and concerned to read the issues you mentioned, especially since none of these concerns were brought to my attention during or after your stay. I always do my best to address any problems immediately when guests reach out, and I would have appreciated the opportunity to do so in this case. Regarding the backyard, we are aware that seasonal changes can affect the grass, and we do our best to keep the area clean and safe for pets and children. However, the discovery of debris like bottle caps, nails, or a broken pipe is unacceptable, and I wish I had been informed right away so we could have addressed it immediately. Similarly, if the coffee maker or grill was not in proper condition, or if any kitchen items were missing, I would have gladly provided replacements during your stay. As for the missing luggage rack, I understand how frustrating that must have been. While I have never had a theft reported at the property before, I always encourage guests to report any incidents so we can assist and take the appropriate steps. I truly value all feedback as it helps improve the experience for future guests. I'm sorry to hear that your stay did not meet expectations, and I wish you had given me the opportunity to make things right while you were here.