24 Hour front desk. If there is any danger of arriving near midnight or later definitely call the front desk. Their computers cancel people as no show at midnight unless front desk staff throws a flag in their system the day of arrival. Front desk is option 5 on their phone system when you call.

Check out is always 10 am. The front desk will usually allow a late checkout until noon before they start adding new charges and an additional nite. It is entirely up to them and how badly they need to get into your unit to clean up before the next incoming guest. Ask about your options for late check out when you arrive. = ; )

The front desk has complete control over unit assignments, cleaning and maintenance.

For Sedona newcomers PLEASE NOTE There is practically Z-E-R-O Cell phone service anywhere in Sedona! The town council teases that is is from the magical red rocks and energy vortices but we all know it is restrictive policies that mean there is never a tower when you need one. Wi-fi at the resorts is also patchy and not helpful when occupancy is high (the resorts have hundreds of condos all on the same system.) The HOA is struggling with the commercial wi-fi system provider to fix holes and increase capacity but this is becoming a long term struggle that we hope will be fixed soon. Do not plan on a working vacation unless you can be in the Busines Center inside the clubhouse where wi-fi is strong. They do not have any private offices, sorry. The resort fee includes amenities such as wi-fi even when the wi-fi is useless. When in Sedona plan to unplug and unwind because wherever you still you will have little choice = : )

Housekeeping services are only provided for stays of five or more nights. A mid-week cleaning (vacuum, trash removal, replenishment of towels and amenities) will be provided after your third night stay. A stay-over clean-up (full services) is provided after your sixth night stay.