Shore House: Sand Beneath, Waves at Your Doorstep! Perfect deck for Sunrise!

The mold you mentioned was due to the a/c being inoperable for a few days prior to your stay, moisture takes a toll very quickly. It has been since repaired and mold removed and remedied. Unfortunately we did not catch the small problem you ran into prior to your arrival however it’s been fixed and dealt with, several next guests have been enjoying their stays. We didn’t expect you to be ok with anything and we dealt with problem quickly. We also couldn’t deal with the issue while you occupied the home. Side note; we can’t control neighbors, noises or random passerby. Nor can we control flickering due to electricity problems on island in wind conditions that you experienced. To quote our EXACT reply to you; Thank you for bringing these concerns to our attention. We’re sorry to hear you’re experiencing disruptions during your stay. Unfortunately we do not have control over surrounding guests or neighboring properties. If noise is occurring beyond reasonable hours, local authorities can generally address disturbances if needed. Regarding the items inside the home, guest comfort and safety are important to us. Some materials and fixtures in coastal environments can show normal wear over time due to the salt-air conditions, but we take any maintenance or cleanliness concern seriously. The curtain issue you mentioned is new information to us and will be reviewed immediately. We also take concerns regarding air quality seriously and will review the items you mentioned.

Howdy! Residue in shower floor unfortunately is from the terrible city water at the moment, we advise in not drinking of it to all guests and unfortunately it leaves a mess on our showers and toilets! Hopefully the city of Surfside will fix this issue soon!!!

On top of your comments- please be honest and tell the community that the ONLY reason the plumbing was not in order is due to the city. It was 100% a city issue not an issue of our home. We communicated and had the system pumped daily by city to assist you as best we could and also offered to refund your stay. As well, you took our towels home with you essentially stood them, you brought dogs to our home which is explicitly against our rules, our beach chairs were stolen under your stay as well and you refuse to pay for our loss or for your dogs being in our home and our subsequent additional cleaning because of your stay. We have lost $, personal property taken from us and failure to comply with our house rules is complete disregard. We would never host you in the future and we recommend no one else does either. While we are sorry that the city plumbing was not in order during the course of your stay that is outside of my control and we did what we could to offer a solution. Apart from this- terrible guest, we do not recommend this guest to other hosts our property has been removed from our home the chairs were stolen under their stay, and they brought more than one dog for the entire duration of their stay, and they refused to pay anything for these Rules being broken or subsequent cleaning fees we have incurred. Interesting how you refuse to respond to multiple attempts for payment owed to us but quick to respond to a very honest review of you as a guest.

Thank you Holli!!! We look forward to your next visit. Hopefully by that time we’ll have sectioned off areas making below home much more exclusive to you! Foot traffic out front impossible to stop but below house is 100% to the guests of the home ONLY! Grateful for guests like you 😎

Thank you Michelle…we were so happy you chose our little place. It certainly is a special spot. The traffic and people setting up under our property is hard to stop…it’s just that good of a place. We always tell our guests to kindly ask others to vacate, our home is your home when you’re using it and after all it is private property! Some folks aren’t very considerate I suppose. Thank you again for a great stay, and especially your patience throughout the cities plumbing mishap!

House sprayed! Weather brings in the ants, so do opened food containers left by guests! Thanks for the stay glad you enjoyed.