6/10 Satisfaisant
Amy B.
13 janv. 2025
Les points forts : Arrivée et emplacement
Les points faibles : Communication
It Could Have Been Better
Overall, the house is very nice, & the views were worth it. However, there were some problems that I could not overlook. I waited to see if I would receive a comp of some sort, but I have not. The PM, Raul was really communicative at first. Until there was an actual problem. The fireplace was not working so I tried to reach out the 2nd day. No response from the number provided for Raul. I emailed the site & still no response. The 3rd day the power went out & we had no other means of heat, so I reached out multiple times again, no response. I finally heard from Raul but only after I logged into the site & requested extra days on our stay. I was told the fireplace was out of order & the electricity should be back on that evening. Thankfully, it did come back up because the temp was dropping fast. The other things were not quite as important but part of the comfortable stay we were promised. A bed in the loft did not have a boxspring & was falling through the slats. The carpet was severely stained. There was no chopped wood, & the previous renters made a mess of the firepit. Instead of firewood on the side of the shed as stated there were two unsightly mattresses (maybe from the bed in the loft?). The hot tub jets were not working properly. The gate code didn't work & you have to be at just the right spot for the gate to open to exit. We did have wood delivered and there was coffee provided as well as the other amenities listed. This was our only bad experience on VRBO so far.
Amy B.
Séjour de 4 nuits en décembre 2024
