Ranch 3 Chicks, 2 cabanes, piscine & spa, New Braunfels + Longhorns

Thank you so much for the kind review! We’re really happy to hear your family had such a great time together and that the space worked well for your birthday celebration. It sounds like the kids had a blast with the pool and the little “wildlife safari” by the front door, that’s always one of the fun surprises of the property 😊 And we’re glad your husband enjoyed the privacy as well. We truly appreciate you choosing us, especially with so many visits to New Braunfels already, and we’d love to host your family again anytime you’re back in town!

Thank you so much for staying with us and for taking the time to share your feedback. We’re really glad to hear your group of 18 had plenty of space, enjoyed both houses, and had a great setup for floating the river, that sounds like a fun trip. We also appreciate you pointing out the areas that could be improved. The smaller house does rely on portable AC units and mini splits rather than central air, and we understand how that can feel warmer in certain areas like the kitchen and bathroom during peak heat. Your note is helpful as we continue looking at ways to improve comfort. Our best advice is to keep them running and keep all doors shut for any future stays. Regarding the pool size, we completely understand your perspective. It is a smaller pool and is best suited for cooling off and enjoying in smaller groups at a time, rather than everyone at once. It is what you consider a lounge pool. As for the pond and surrounding vegetation, we want to clarify that the pond area has been impacted by ongoing drought conditions and is currently unfishable, as noted in our listing. We’ve allowed nature to take its course and the area to grow in while we wait for sustained rainfall. Unfortunately, it will likely take a couple of good rainy seasons to restore it to what it once was. We understand it may look different than expected, especially depending on the time of year. We truly appreciate your honest feedback and are glad your group still had a great time overall. We’d love the opportunity to host you again in the future for an even better experience.

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really glad your family enjoyed the stay overall and that the home, pool, and space worked well for your group, especially seeing the kids learn to swim is something we love hearing about. We also truly appreciate the honest feedback and want to address a few of your concerns. In the listing, we do note that the pond is currently unfishable due to the drought conditions. We’ve allowed nature to take its course and let the area naturally grow in while we wait for consistent rainfall. Unfortunately, it will likely take a couple of rainy seasons to fully restore it to its previous state. We completely understand the disappointment for your boys expecting to fish, and we’re sorry for that mismatch in expectations. Regarding the wasps, we do actively treat the property for them. That said, if guests ever notice a nest during their stay, we always encourage reaching out right away so our maintenance team can come out and remove it promptly. As for the hot water in the smaller cabin, there is hot water available, and it may have been a matter of a setting or switch not being turned on properly. We always encourage guests to contact us during their stay for anything like this so we can quickly send maintenance to assist and make sure everything is working as it should. We’re also glad we were able to resolve the toilet issue quickly while you were there. Thank you again for your kind recommendation and helpful feedback, it truly helps us improve. We’d love the opportunity to host your family again for an even smoother stay in the future.

Thank you for taking the time to share such detailed feedback. We’re glad to hear the property layout worked well for your family overall, but we’re sorry several aspects of your stay fell short of expectations. We do provide starter supplies (such as toilet paper, paper towels, and basic consumables) intended to get guests through the first part of their stay, and we understand that for larger groups, additional supplies are often needed. We appreciate your feedback on how we can better communicate this ahead of time. We’re also sorry for the issues you experienced with cleanliness, appliances, and hot tub performance. That is not the standard we aim to provide, and we are reviewing each of these items with our cleaning and maintenance teams to ensure they are addressed properly. In the future with our stay or anyone else's be sure to contact the host during your stay to give them the opportunity to correct any issues that may arise. Regarding items like coffee supplies, seasonings, and personal-use amenities, these are not typically provided in vacation rentals, but your suggestion about clarity and consistency is helpful as we continue improving the guest experience. We truly appreciate the positive note about the space and towels, and we agree that the layout is well suited for larger groups. Your feedback is valuable, and we will use it to make improvements for future guests.