Condos Aloha, Kanaloa à Kona, Condo 1804, bord de mer, AC

We thank Eric and Sandy for their positive comments regarding our Kanaloa at Kona Unit 1804. Regarding A/C concerns: A new air conditioning system with a NEST thermostat was installed in the past 6 months. A schedule is set in the wi-fi NEST, however, guests may adjust the temperature within a range by rotating the outer ring. Following Eric’s phone call on the afternoon of the 3rd day of their 5 day stay, we reviewed the a/c usage history, and suspected a problem with the a/c unit, as it was running 18-21 hours per day during their stay. It appeared the a/c was working, but not efficiently. The history of a/c usage during the guests stay, also indicated the guests did adjust the temperature somewhat multiple times throughout their stay. A/C service was contacted immediately following Eric’s phone call. Unfortunately, and unlike the Mainland, it is often difficult for service technicians to provide immediate or even next day service. A/C Service determined the air conditioning unit was a frozen block of ice, which required it be turned off, dried out and repaired. We ask guests to please call our local contact, or us directly and immediately with concerns, so we can respond to issues as quickly as possible.