6/10 Satisfaisant
Jeffrey H., Pensacola, Florida
8 août 2023
Les points faibles : Communication et exactitude de l’annonce
Decent house. Property management poor. Amenities not accurate.
Nice house but wasn't cleaned very well before we got there. Which had us question the cleaning fee charged. Floors were dusty, dead bugs, musty smell in sleeping areas, water dripping sound in master bedroom that kept us up, stained couches, carpet needs shampooing, outdoor furniture needs replaced instead of adding backing under cushions. Exterior stairs need pressure washed and some slip coating applied. My wife slipped and fell while holding onto railing. Sure signs are posted warning of slippery when wet but more needs to be done. Found out this morning that she has a fractured foot.
Dock Wasn't cleaned, furniture dirty and moldy, 4 kayaks with 3 paddles, 2 life jackets and 2021 registration stickers. Spider webs all over boathouse and stairs leading from house to dock. Trees overgrown over stairs. Stairs should be pressure washed to eliminate possible slip and falls.
Requested to rent pontoon boat at a certain time and they didnt or couldnt get it there as requested. Property managers were called several times about hot tub not being cleaned or sanitized, so this made it unusable to us and was a factor in decision to stay there. No t.v. due to satellite and no cell phone service, which also hindered fast contact with managers.
Will not stay here again. Daughter didn't enjoy her 30th birthday due to all of the above items. We weren't even offered any refunds due to hot tub not being usable or for lack of quicker response. We have photos of items listed.
Jeffrey H.
Séjour de 4 nuits en août 2023
