On Indian Pass! 4 Bedrooms, Sleeps 8, Boat Parking, Bikes, Pets Welcome!!!

I am so glad you all had fun!! It was such an honor to have you all as guests and I enjoyed talking to you! I hope you stay in the future again!

Devon I am so sorry you felt this way. We did everything we could when the AC went out (which unfortunately is an unavoidable situation), we stayed up all night your first night finding an emergency HVAC technician who could come out and did at midnight to get the unit running again. He also came out on Monday morning (which was one day later) and Monday afternoon after multiple texts and calls from you to us requesting window units (which isn’t something AC companies provide) and stated the AC was working fine (you had it set on 70 and it was cooling at 70). I wish VRBO would give us the option of including snapshots of texts sent between you and I and give us the option of uploading pictures of the invoices from the AC Company stating everything was in working order. We also refunded your first nights stay due to the issue and we’re happy to do so for the inconvenience which you texted me and said was a “great solution”. We have a picture of our golf cart in our listing (which we have since removed because of you), it clearly states under the picture that “our personal golf cart is NOT for rent, please contact St. Joe Patio at 850-229-1000 for rentals”. It also states that exact same verbage very clearly in our listing description for our home. After receiving the phone call from someone in your party demanding our golf cart keys, I explained all of this to you and even called St. Joe Patio to make sure they had a cart available (which they did) that they could deliver to you, I also told you about a few of our neighbors who offer golf cart rentals. We never heard anything about the state of cleanliness at our property from you and we work very hard to ensure our home is clean. I am beyond shocked, we truly care about our guests and go above and beyond to make sure they have a happy stay on Indian Pass. Again, I am sorry you felt this way. I truly wish you would have texted or called and communicated this to me instead of blasting us on a public sight. Reviews do influence people’s choice of where they stay on vacation and I hope that people searching our property could look past this and read all of the other reviews we have. Even our guests that stayed after you and checked in the same day you left gave us 10/10 on cleanliness etc. and had a great stay. This is very sad.