Savon · Serviettes fournies · Baignoire ou douche · Toilettes · Shampoing · Sèche-cheveux
Salle de bain 3
Toilettes
Espaces
Cuisine
Bureau
Jardin
Lock
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NEW! minutes to downtown - Private Half-Acre Ranch Retreat
Relax in this private Pool Oasis! Casa Blanca East is perfectly located less than 15 mins to Downtown CLT vibrant life. Close to hot spots like Noda, minutes away to Concord mall, Nascar and more! Forget your worries in this spacious and serene space, Parking included! Hear the birds throughout the day sipping your favorite drink daily. Enjoy of 3 bedrooms and an office/flex room that comfortably accommodate more guests. Great kitchen lets you enjoy a very nice flow & enjoy a private fenced yard. The space Welcome to Casa Blanca East Charlotte! book now to enjoy our Ranch Living space, everything on a one story home. - Great for monthly and weekly stays in Charlotte. Discounts available accordingly. - 12 minutes to CLT airport - 10 minutes to NODA vibrant life Forget your worries in this spacious and serene space, Parking included! Hear the birds throughout the day sipping your favorite drink daily or taking a splash! This one story space offers you - 3 very comfy bedrooms - 1 King bed - 2 and 1/2 bathrooms - An office or a flex room if needed for a comfortable sleep, check pictures - Amazing family room perfect for gathering and talks. - High-Speed Wi-Fi - A Great spacious kitchen, all stainless steel - Enjoy the large fenced yard. - Have it all on 1/2 acre
Guest access The house is exclusively yours, without interruption for the duration of your stay, so relax, unwind, and make yourself at home, thats why you are here. There is one closet that is locked and used for supplies in laundry room
Additional rules: NO PARTIES! Excess noise is not permitted in our home. Again NO PARTIES! - ALL OVERNIGHT GUESTS MUST BE REGISTERED within the reservation request; max number of overnight guests is 10. - NO SMOKING - Guest must not tamper with or cover outside security devices, ring door bell or cameras. - POOL RULES & INFORMATION Pool Gas Water Heater: Available at an additional charge. Please request no later than 72 hours before check-in to arrange visit. The heater is set at 80°F (as widely recommended by professionals and online for comfortable swimming). Please note that water can take 1-2 days to warm up depending on the outdoor weather conditions. Pool Maintenance: We provide chemical leveling and cleanup once or twice a week according to the season and most likely before your arrival. During your stay, you may need to skim/rake the pool to keep it enjoyable. Tree leaves and other natural elements may fall into the pool and it could require netting out. Guest Responsibility: Guests are responsible for basic pool upkeep during their stay if they wish to use the pool. Pool Addendum: May need to be signed within 24 hours of confirmed reservation. Pool Safety: Host is not responsible for the safety of guests/visitors during pool activities. Use at your own risk. - Any guest in reservation MUST verify identity with the platform or host within a time manner. No access will be granted and no refunds or exceptions if ID is not recognize. We take serious to identify the person who is actually staying in our home and like any person/hotel we need to confirm who is staying in. • All guests are liable for any and all damage to the home and common areas, including legal fees. - A refundable deposit might be require at booking - Illegal drugs are not permitted on our property. - Smoking cannabis is not permitted on the premises. - No smoking of any kind inside our home – guests will be charged a $250 fine per day of staying plus the cost to remove smoke from the unit. - Guests must treat our home with respect please keep the place tidy. We do a thorough cleaning, but guests should generally pick up after themselves and not leave an excessive mess or garbage lying around. Place all used dishes in the dishwasher. Turn on the dishwasher before checking out. The dishwasher detergent is in the cabinets. - Counters and cooktop must be wiped down after cooking and clean on checkout. - Do not use metal utensils on the pots, pans or frying pans. - Please remove all footwear at the door of our house. - Smelly garbage must be disposed of in the garbage (adjacent near garage bins are available outside) before the smell fills my home. - Do not use towels to clean up blood, dirt or any other unsanitary messes. Please use paper towel found in the kitchen instead. - All makeup must be removed before using the pillows. Removal of makeup from the linens is very difficult and time-consuming. - Laundry detergent is provided to guests to complete any necessary laundry. Leave the washing machine door slightly open when finished. Remember to empty the lint trap at the front of the dryer before and after every use. - Fireplace is only decorative. DONOT intend to turn on. We have never used it. Damages will be fully guest responsibility. - Candles are only to be used in the rare event of a power outage. They are decorative elements and not for regular guest use as they pose a significant fire hazard. - Late check-outs and early check-ins are challenging since the listing might be booked back to back. Depending on the circumstance, fees for an early check-in and/or late check-out may range from $50 up to fully cost of the nightly rate of the reservation, and that will not grant you the night. - For your security and ours cameras are on but are not constantly monitored; they are located ring main door, back parking, back swimming pool and pool shed equipment.
Fee summary: We take our VRBO business and these rules very seriously. We do this to ensure the next guest will receive the unit in the same immaculate condition as you did. For most guests, these will be common sense, but in some cases, they may not be obvious at all. Fees for disrespecting our house and violating these rules will be levied through the Resolution Centre in accordance with the VRBO Terms of Use, grant you eviction and no refunds.
Item Fee Parties and/or excessive noise Immediate eviction and NO REFUND (regardless of time of day or circumstance) Extra guest fee-After 8 guests (home limit), $50 per person, per night Removal of smoke $250 fine per day plus the cost to remove smoke, immediate eviction Stains on towels $25 / per occurrence Excessive use of linens or towels varies Early Check-in / Late Check-out $50 to nightly cost of the reservation. For everyones security ** there are 4 security cameras - Ring door - Camera facing driveway from the back - Camera facing pool from house - Pool equipment shed - Sound monitor (not recording) in House installed in family room
We thank you for your time
Rodolfo & Family
Ajoutez des dates pour connaître les prix
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3 day minimum stay applies-Any guest in reservation must verify ID with the platform or host. No access will be granted nor refunds or exceptions.
-NO PARTIES!
-Excess noise is NOT permitted. Quiet time 10pm-8am
-All guests are liable all damage to the home and common areas, including legal fees
Visitors must be cleared with host .
-NO SMOKING
-ALL OVERNIGHT GUESTS MUST BE REGISTERED in the reservation request. $50 per extra guest will add up
Informations importantes
À savoir absolument
Hébergement n° 3156159vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
Possibilité de location à long terme
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
À propos du quartier
Charlotte
À Charlotte, cette maison de vacances vous promet de passer un séjour exceptionnel. Les célèbres Southpark Mall (centre commercial) et Centre commercial Concord Mills valent le détour si une mission shopping est à l'ordre du jour. Les boutiques ne sont pas votre tasse de thé ? Tournez-vous plutôt vers les non moins emblématiques NASCAR Hall of Fame (musée de la course automobile) et Great Wolf Lodge Water Park. Envie de vibrer le temps d'une soirée ? Consultez l'affiche des illustres Salle omnisports Spectrum Center et Stade Bank of America.
The Labyrinth at Grove Presbyterian Church - 3 min en voiture - 1.7 km
University of North Carolina at Charlotte - 10 min en voiture - 10.5 km
Salle omnisports Spectrum Center - 16 min en voiture - 16.0 km
Charlotte Convention Center - 17 min en voiture - 16.7 km
Stade Bank of America - 17 min en voiture - 17.4 km
Comment se déplacer
Station JW Clay Boulevard /UNC Charlotte - 10 min en voiture
Gare de Charlotte - 15 min en voiture
Aéroport régional Concord (USA) - 19 min en voiture
Restaurants
McDonald's - 4 min en voiture
Pollo Campero - 4 min en voiture
Cook Out - 4 min en voiture
Circle K - 4 min en voiture
Las Megas Tortas - 6 min en voiture
Foire aux questions
L'hébergement NEW! minutes to downtown - Private Half-Acre Ranch Retreat dispose-t-il d'une piscine ?
Oui, cet hébergement vous propose une piscine extérieure.
Combien coûte un séjour dans l’hébergement NEW! minutes to downtown - Private Half-Acre Ranch Retreat ?
À partir du 10 mai 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement NEW! minutes to downtown - Private Half-Acre Ranch Retreat le 8 août 2026 commencent à 247 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement NEW! minutes to downtown - Private Half-Acre Ranch Retreat ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement NEW! minutes to downtown - Private Half-Acre Ranch Retreat ?
Le départ a lieu à 11 h 00.
Où se situe l'hébergement ?
Profitant d'un emplacement intéressant à Charlotte, cette maison de vacances se situe à moins de 10 km de Charlotte Museum of History, University of North Carolina at Charlotte et Reedy Creek Nature Center and Preserve (parc nature). Tryon Mall et Independence Shopping Center sont également à 10 km de distance.
Avis
9,0
Merveilleux
Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
Note des voyageurs de 10 (Excellent), d’après 13 avis sur 18.
10 – Excellent
13
Note des voyageurs de 8 (Bien), d’après 2 avis sur 18.
8 – Bien
2
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 18.
6 – Satisfaisant
2
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 18.
4 – Médiocre
1
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 18.
2 – Horrible
0
9,4/10
Propreté
9,8/10
Arrivée
9,4/10
Communication
9,2/10
Emplacement
9,4/10
Exactitude de l’annonce
Avis
Avis vérifié
10/10 Excellent
Leah W.
6 mai 2026
Les points forts : Propreté, arrivée, communication et exactitude de l’annonce
House was as described and host was very organized.
Leah W.
Séjour de 4 nuits en avril 2026
Avis vérifié
10/10 Excellent
Mashell W.
28 août 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Amazing!!!
Mashell W.
Séjour de 4 nuits en août 2025
Réponse de VrboOwner le 16 sept. 2025
Thank you 😊
Avis vérifié
10/10 Excellent
Mack L.
29 juil. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Charlotte was beautiful! 10/10 would come back! Check in was super easy, and communication was excellent
Mack L.
Séjour de 6 nuits en juillet 2025
Réponse de VrboOwner le 16 sept. 2025
Thank you so much! We’re thrilled you enjoyed your time in Charlotte and that check-in and communication were smooth. We’d love to welcome you back anytime. 10/10 guests as well! 🌟
Avis vérifié
10/10 Excellent
Brantley L.
25 mars 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great property
It was clean and roomy perfect for what my friends and I needed for the weekend
Brantley L.
Séjour de 4 nuits en mars 2025
Réponse de VrboOwner le 26 janv. 2026
Thank you! I'm so glad the house worked out well for you and your friends. We try to make the space as comfortable and 'roomy' as possible for groups, so it’s great to hear it hit the mark. We’d love to host you all again for your next weekend trip!
Avis vérifié
8/10 Bien
Gary H.
2 juin 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Pool house
Adequate
Gary H.
Séjour de 4 nuits en mai 2025
Réponse de VrboOwner le 26 janv. 2026
Thank you for your feedback. We’re glad the home provided what you needed for your stay. We are always looking for ways to improve, so if there’s anything specific that would have made your stay excellent, please feel free to let us know. We hope to host you again!"
Avis vérifié
10/10 Excellent
Virginia W.
1 août 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Property was clean and adequately stocked. Rodolpho was timely in his responses to any communications. Neighborhood was very quiet. The pool was a welcomed amenity in this summer heat.
Virginia W.
Séjour de 5 nuits en juillet 2025
Réponse de VrboOwner le 16 sept. 2025
Thanks so much! Virginia. We’re happy you enjoyed the quiet neighborhood and the pool. Glad the home had everything you needed—hope to host you again soon!
Avis vérifié
8/10 Bien
Dennis C.
5 nov. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Nice house
Nice house, good neighborhood. Pool was wonderful too.
Dennis C.
Séjour de 3 nuits en octobre 2024
Réponse de VrboOwner le 26 janv. 2026
Thank you! I’m so glad you enjoyed the house and got some good use out of the pool. It really is a great neighborhood, and we’re happy you felt at home there. Hope to see you again soon
Avis vérifié
10/10 Excellent
Gregory G.
7 sept. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Family fun
4 generations all had a great time
Lots of room big kitchen
Great yard and pool
Gregory G.
Séjour de 3 nuits en septembre 2024
Réponse de VrboOwner le 26 janv. 2026
Thank you for the wonderful review! It’s an honor to host a four-generation family gathering. I’m so glad the kitchen and yard provided enough space for everyone to make memories together. We’d love to have your family back again soon!
Avis vérifié
10/10 Excellent
Haley E.
17 déc. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
10/10 Stars! Exceptional Stay!
Our stay at this property was absolutely fantastic! The hosts were incredibly welcoming and took care of us from the moment we arrived until our departure. The house was very clean and beautifully decorated, making us feel right at home. We couldn't have asked for a better experience! Highly recommend!
Haley E.
Séjour de 3 nuits en décembre 2024
Réponse de VrboOwner le 26 janv. 2026
Thank you so much for the glowing review! We truly loved hosting you and are thrilled that the decor and cleanliness made you feel right at home. It’s our goal to make every guest feel taken care of from start to finish, so hearing that you had a fantastic experience means the world to us. We’d love to welcome you back anytime!
Avis vérifié
10/10 Excellent
Gabe Z.
9 oct. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful property and a great time
Rodolfo was quick to respond and send information for checkin and house rules. We had a great time and will be back.
Gabe Z.
Séjour de 3 nuits en octobre 2023
Réponse de VrboOwner le 26 janv. 2026
Thanks for staying with us! I'm so glad you had a great time and that the house rules and info were clear. Can’t wait to host you again on your next visit!
Avis vérifié
10/10 Excellent
Jan R.
19 janv. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The host was very welcoming. Communication was good. The house was much larger than expected. It was immaculate and decorated with a modern flair. The pool, even at this time of year, was clear and clean. If we could have gone for a dip, there was abundant seating and a gazebo with table and chairs. Even a noodle! There was plenty of parking, even a carport to unload. We did little cooking, but the kitchen was well stocked. Even snacks, drinks, and a bottle of wine. We got in a couple of games of foosball on on the glass porch. Would be so enjoyable in the warmer months. The linens and towels were plentiful. Lots of tvs. Amenities galore, even a first aid kit. We were convenient to many restaurants and shopping opportunities. Four senior ladies who have stayed in a number of VRBO homes. This was the cleanest and most well stocked of any we have stayed in. Give Casa Blanca a try. You won’t be disappointed! Thank you Rodolfo and family!!
Jan R.
Séjour de 3 nuits en janvier 2026
Réponse de VrboOwner le 26 janv. 2026
Thank you so much for such a thoughtful and detailed review! It was truly a pleasure hosting you ladies at Casa Blanca. We take great pride in making sure the home is immaculate and well-stocked, so hearing that it’s the best you’ve stayed in means the world to us. I’m so glad you enjoyed the foosball and the little extra touches like the wine and snacks. We would love to have you back in the warmer months so you can fully enjoy that dip in the pool!
Avis vérifié
10/10 Excellent
John D.
3 janv. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great For A Family Getaway
Took my family to view the city and had a wonderful time. The house is very clean and well taken care of. Owners were prompt and easy to work with. We hope to return.
John D.
Séjour de 5 nuits en décembre 2023
Réponse de VrboOwner le 26 janv. 2026
Thank you so much! I’m thrilled that you and your family had a wonderful time exploring the city. We take a lot of pride in keeping the home clean and ready for our guests, so I’m glad it felt well taken care of for you. It was a pleasure working with you, and we truly hope to welcome you back on your next visit to Charlotte!"
Avis vérifié
10/10 Excellent
Cory C.
2 mai 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
10/10
This place was beautiful and everything as advertised. The host was extremely helpful with any questions I had during my stay.HIGHLY recommend
Cory C.
Séjour de 3 nuits en avril 2023
Réponse de VrboOwner le 26 janv. 2026
Thank you so much for the kind words! I’m so glad you enjoyed the space and found everything as expected. It was a pleasure hosting you, and I’m always happy to help make a stay as smooth as possible. You’re welcome back anytime!
Avis vérifié
10/10 Excellent
Emily P.
28 juin 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great place!
The property and picture descriptions were accurate. The home was very clean and host responded quickly to questions. The home is about 20 minutes from Uptown which was not too far to attend a Knights game!
Emily P.
Séjour de 5 nuits en juin 2023
Réponse de VrboOwner le 26 janv. 2026
Thank you so much for the feedback! I’m so glad the house lived up to the photos and that you had a great time at the Knights game. Uptown is such a quick trip from here, and Truist Field is one of my favorite spots in the city. We’d love to host you again the next time you’re in town for a game!
Avis vérifié
10/10 Excellent
Thu W.
23 juin 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful home away from home
We love our stay at this beautiful home. It's was very clean and located in a nice quiet neighborhood. We loved the private pool and the beds were very comfortable. My sons almost loved the basketball hoop. Kitchen had everything we need. We would definitely stay here again when we in Charlotte. The owner was understanding and was very responsive to our needs.
Thu W.
Séjour de 8 nuits en juin 2023
Réponse de VrboOwner le 26 janv. 2026
Thank you so much for the wonderful review! I’m thrilled to hear your sons enjoyed the basketball hoop and that you were able to make good use of the private pool. We take a lot of pride in keeping the kitchen fully stocked and the home sparkling clean, so it’s great to know that made a difference for your family. It would be a pleasure to host you all again next time you’re in Charlotte!
Avis vérifié
6/10 Satisfaisant
Sofia O.
11 sept. 2023
Les points forts : Propreté, arrivée, communication et exactitude de l’annonce
Was ok
The house was nice but, Unable to use the pool. No dressers in rooms, no where to put clothes. Limited hangers. We are all over 65 years of age and all dishes were in all bottom cabinets. No upper cabinets, was a little strange. Don’t get me wrong, it's a very nice home, just no set up for older people. Younger couples with kids would be perfect. We came from West Coast, and found a note in one of the drawers that if we gave the house a low raiting that I would be removed from being able to rent home again. Unbelievable, I wouldn't anyway. The owner seened to be very nice, so I was very surprised to fine that note. I took a picture of it. I house is nice but could use a few upgrades that I mentioned. I wish the Family all the Very Best and continued Success in renting their nice Home!. Many Blessings to you all and Thank you.
Sofia O.
Séjour de 4 nuits en septembre 2023
Réponse de VrboOwner le 26 janv. 2026
Thank you so much for your kind words about the home and for your well-wishes! I genuinely appreciate your feedback regarding the dresser space and cabinet heights other details; we are always looking for ways to make the home more comfortable for guests of all ages.
Avis vérifié
4/10 Médiocre
Lorraine B.
4 juil. 2025
Les points forts : Arrivée
Les points faibles : Propreté, emplacement, exactitude de l’annonce
Not the LUXE we expected. Pool area was HUGE disappointment
While the interior of the home was comfortable and clean, it was far from LUXE. as described. The remodeling that was nice, and beds were comfy, but since king bed frame was on floor, my guests and I changed sleeping arrangements to accommodate my disability. Not ideal for older guests.I gave a poor rating due to the pool area. My friends and I chose to pay more for a Mon-Fri rental here so we could have the private pool.(1600 for Mon-Friday after taxes and mandatory insurance) Unfortunately, the pool was dirty, the lawn and plants overgrown and bees, insects and ants were a constant concern. While I don't have the luxury of owning a pool, my guest does, and her time in the pool was limited to only a few hours due to her concerns with the cleanliness. The owner did respond when I reached out when we checked in and said he'd send a pool guy to the house on Tuesday, which did help. The pool was brushed and treated. However, the promise made to send a pool guy again on Wed to vacuum in the deepest part of the pool, didn't happen. After I reached out to the owner after our stay, he said the weather in area prevented that from happening. (Turns out owner was the "pool guy" that was sent)The photos shared when we booked were not a true representation of the pool area. After I reached out to the owner after our stay, I see he updated the photos. I wish the property owners success BUT, I honestly feel a trip to Great Wolf lodge would have been more comfortable.
Lorraine B.
Séjour de 4 nuits en juin 2025
Réponse de VrboOwner le 7 juil. 2025
Hi Lorraine,
Thank you for your stay and for taking the time to share your feedback.
We’re truly sorry to hear that your experience fell short of expectations, especially with the pool area, which we understand was an important part of your trip. While we wish everything had gone perfectly, there were circumstances beyond our control—particularly the weather—
that impacted our ability to service the pool exactly as scheduled. Heavy rain early in your stay delayed our pool technician’s visit, so I personally went in the next day of your arrival. Treating the pool during rain would have been ineffective for the pool balance. You can read online about it
That said, I personally came by early in your visit, Tuesday to assess and brush the pool to ensure clarity and chemical balance. At that time, everything appeared to be in proper condition, with clear water and no visible imbalances. It looked like your family were having a blast and happy, which we love to see!
While we always strive to provide a relaxing and clean stay for every guest, refunds aren’t issued for weather-related or naturally occurring outdoor conditions, these circumstances are out of our control.
Regarding the backyard and lounging area, this is a half-acre outdoor property, and with that comes occasional interaction with nature—bees, grass growth, and insects are part of the environment despite regular maintenance. The lawn was cut shortly before your arrival, but of course, rain accelerates growth, so maybe that impacted your view of it. We do not apply any chemicals on our grass.
We also understand your concern about the bed height. While our photos and listing try to provide an accurate representation, we’ll look into and we will be adding the king box under :D
We do thank you for choosing our home, and we wish you the best on your future travels.
Warmly,
Rodolfo & Family
Avis vérifié
6/10 Satisfaisant
Katie G.
16 févr. 2024
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
LOCKED OUT
When we arrived at the property we were excited for our stay. Everything was clean and in order. After exploring the property, we could not find the hot tub that was listed. I contacted the owner and received a sarcastic response and then for some reason they shared the private booking and personal contact information of a previous renter.
We had a really nice stay though up until the last night when we got locked out. It was Christmas night and raining. The property has an electronic keypad that was disabled for some reason. We called and texted multiple time and didn’t get an answer until the next morning. We called VRBO and they tried calling to no avail. There were no emergency measures in place in case this happened. The next morning we received a text message, from the property owner, letting us know that there was a lockbox with a key. This information should have been given to VRBO in case of emergency. We ended up having to find a hotel room for the night which made things extremely stressful the next morning. Once we heard from the owner, we only had two hours to get back to the house, pack up all our things, and get our family on the road because we had an event to get back to.
Excuses were made insinuating that maybe we had messed with the modem (which we had not). We didn’t even know where the modem was. We were reimbursed the nightly rate with no additional concessions for the couple of hours that we spent in the rain and the cold, trying to sort this out.
Katie G.
Séjour de 5 nuits en décembre 2023
Réponse de VrboOwner le 26 janv. 2026
I am glad we were able to provide a refund for the night, though I understand it doesn’t take away the stress of that evening. We appreciate your comments on the cleanliness of the home and will use this entire experience to improve our emergency procedures and guest communication. We wish you and your family the very best.
Qui vous reçoit ?
Vous êtes reçu par Rodolfo
Langues :
Anglais, Espagnol
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