Villa Kapalua Bay 32G2 par Parrish Maui - Vues sur l'océan & climatisation centrale

Mahalo Jennifer.

We’re so glad you enjoyed the condo. Hope to have you back again soon. Mahalo!

Mahalo Laura for your 5-star review and comments. We love hosting you at the Bay Villas and we cannot wait to welcome you back an 8th time.

Mahalo for your review. We're happy to hear that Kapalua Bay Villas were a perfect fit for your special occasion. It’s great that the space worked well for your family and in-laws. We’d love to host you again in the future. Aloha!

Mahalo Esther for your review and comments. We are thrilled to hear that you had a chance to enjoy the breathtaking sight of the whales during your stay. Looking forward to hosting you again.

Thank you for your feedback. I’m glad to hear the amenities met your expectations, but I’m sorry about the musty smell in the rooms and the impact it had on your daughter’s allergies. That’s certainly not the experience we want for our guests. We take concerns like this seriously, and a member of our team would have promptly addressed the issue had we been made aware during your stay. We appreciate you bringing this to our attention and hope to have the opportunity to host you again in the future.

Mahalo Mary for your 5-star review. So happy to hear you enjoyed the beautiful villa and the magnificent nearby beaches. Hope to welcome you back soon.

Mahalo Walter for your review and comments. We are sorry that you had trouble with the stairs to get into the unit. We do our best to accurately describe the property in the listing. This one does specify that there is one level of stairs to the entrance. If we had known you needed a unit without stairs, we would have helped suggest some alternate options. Next time, please reach out and let us know specifically what you need and we will do our best to accommodate. We hope to host you again soon. Aloha.

Thank you so much for sharing your experience. We’re thrilled you enjoyed the location, the views, the central air, and the comfort of the bedrooms. We’re also glad our team was able to address the small maintenance items quickly during your stay. I’m sorry the tub wasn’t usable for you. This condo has a tub‑and‑shower combo, and for your next visit we recommend booking a unit with a full bathtub and a separate shower to better match what you prefer. We appreciate your notes about the kitchen essentials and the washer/dryer combo—your insights help us continue improving the guest experience. We’ll share your feedback with the owner so they’re aware. It’s wonderful to hear you’d stay with us again. We look forward to hosting you again.

We always appreciate feedback from our guests and the opportunity to improve our service offering. We advise all of our guests to carefully view the photos of the property they are selecting. They are always recent and accurately illustrate the condition of the property. Not all properties are recently renovated. This property is one of them but it is also offered at a much lower rate than those that have had recent renovations. Kapalua is located in the tropics and by definition is a wet area of the island. It typically rains every night but usually clears up by morning. If a storm system comes through it usually passes through rather quickly due to the trade winds. All of our guests who booked their stay during the pandemic and chose not to travel were extended 100% credit and a full year to complete their stay. We as many other companies were challenged with hundreds of phone calls and emails per day and a limited staff to field them. If we came across as impatient, we sincerely, apologize. The majority of our guests were very kind and understanding during this difficult time and really worked in tandem with us to get their reservations rescheduled. To them, a heartfelt and sincere thank you!!!!

Aloha Doug. We're thrilled you enjoyed the location, décor, and beds. Apologies for the AC issue—we're working on it. Typically, we provide two beach chairs and a cooler; sometimes, guests leave extras, like the broken umbrella. Sorry for missing that. If you needed more flatware, we'd have gladly delivered it during your stay. For future visits, please let us know of any concerns. Our goal is your utmost comfort, and look forward to hosting you again soon.

Mahalo Jon for your review and comments. We are happy that you enjoyed the unit and resort. Our apologies for the unpleasant odor, next time please let us know if something is not right. We will come and address it right away. We look forward to hosting you again soon. Aloha.