Cabane·Hôte professionnel

Community Pools & Mini Putt Putt- Bearfoot Memories

Galerie photos de l’hébergement Community Pools & Mini Putt Putt- Bearfoot Memories

Salle de jeux
Bain à remous extérieur
Coin séjour
Coin séjour
Coin séjour

Avis voyageurs

8,2 sur 10
Très bien
2 chambres2 salles de bain11 personnes152.2 m²

Équipements populaires

  • Piscine
  • Bain à remous
  • Cuisine
  • Lave-linge
  • Sèche-linge
  • Animaux de compagnie admis

Découvrir la zone

Afficher la carte
Sevierville, TN
  • Place, Waldens Creek
    ‪5 min en voiture‬
  • Place, Goats on the Roof
    ‪6 min en voiture‬
  • Place, Smoky Mountain Alpine Coaster
    ‪7 min en voiture‬
  • Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
    ‪48 min en voiture‬

Chambres et lits

2 chambres (11 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 très grand lit

Chambre 3

2 canapés-lits (doubles) et 1 lit superposé (1 place)

2 salles de bain

Salle de bain 1

Toilettes · Douche uniquement

Salle de bain 2

Toilettes · Douche uniquement

Espaces

Cuisine
Salle à manger
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À propos de cet hébergement

Community Pools & Mini Putt Putt- Bearfoot Memories

Unwind at BEARFOOT MEMORIES — a fun-filled and pet-friendly log cabin in Black Bear Crossing Resort near Pigeon Forge, TN. With access to indoor/outdoor POOLS and a mini-golf course, plus amenities like a bubbling hot tub, game loft, and wraparound deck, this 2-bedroom, 2-bathroom retreat sleeps up to 11 guests. Whether you're planning a family vacation or a trip with friends, this cabin delivers comfort, convenience, and plenty of memory-making moments in the Smokies.

Living Room

Step into the warm and cozy living room after a day exploring Dollywood or The Island. Kick up your feet, light the fireplace, and enjoy movie night together.
• Electric (heated) stone fireplace
• Big screen TV + Blu-ray/DVD player
• Sofa + loveseat for relaxed seating
• Coffee table for drinks and snacks
• Towering windows with views of the trees

Kitchen + Dining

The full kitchen is ready for anything from quick breakfasts to holiday dinners. Enjoy open-concept dining with space to gather, laugh, and linger.
• Full-size refrigerator, oven, microwave, and dishwasher
• Drip coffeemaker (pot + single-serve), toaster, blender
• Cooking tools, dishware, mugs, and utensils provided
• Dining table with 4 chairs + bench for shared meals
• Open to the living room for easy conversation 🍽️

Rec Loft

The upstairs loft is the ultimate game zone. Rain or shine, you can challenge your crew to classic games, or just relax and catch a movie.
• Pool table, shuffleboard, and air hockey 🏒
• Classic arcade games (like Pac-Man!)
• 60-inch TV + sleeper sofa for lounging
• Twin-over-full log bunk bed
• Overlooks the main living space

Bedrooms + Bathrooms

Two king suites offer cozy sleeping arrangements and private space to recharge. Additional bunks and sofas make it easy to host the whole crew.
• 2 king suites with TVs and private full bathrooms
• Primary suite has indoor jetted tub for spa-like relaxation 🛁
• Twin-over-full bunk bed in rec loft
• Sleeper sofas in loft and living room
• 2 bathrooms with shower/tub combos

Outdoor Spaces

Take advantage of beautiful weather or a peaceful moment outdoors. The large deck wraps around the home, offering plenty of places to gather or unwind.
• Covered HOT TUB with massaging jets
• Porch swing + rocking chairs for morning coffee ☕
• Gas grill for cookouts and BBQ nights
• Flat, paved driveway with parking for 2 vehicles
• 4 steps to reach the entry — easy unloading

Community Amenities

Located within Black Bear Crossing Resort, guests enjoy seasonal and year-round access to fun outdoor and indoor features.
• Outdoor swimming pool for sunny days
• Indoor pool for year-round use 🏊‍♂️
• Mini-golf course for family-friendly competition
• Peaceful mountain resort atmosphere

** Community pool access is provided and managed through a third party. Host is not liable for amenity availability, maintenance, downtime, or pool closures under any circumstances.

Additional Amenities

Everyday conveniences help make your stay smooth and relaxing — from laundry to internet.
• FREE Wi-Fi throughout the cabin
• Washer and dryer available 🧺
• Hair dryer, iron + ironing board
• Keyless entry for self check-in
• Pet-friendly stay for your four-legged friend 🐾

Nearby Attractions
• Dollywood's Splash Country – 7 miles 💦
• The Incredible Christmas Place – 5.6 miles
• The Escape Game – 6.2 miles 🧩
• The Old Mill Square – 4.2 miles
• The Island in Pigeon Forge – 6 miles
• Great Smoky Mountains National Park – 9 miles 🏞️
• Wears Valley – 10 miles

Ajoutez des dates pour connaître les prix

Hébergements similaires

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 18 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un verrou de sûreté

À propos du quartier

Sevierville

L'hébergement cette cabane vous attend pour un séjour exceptionnel à Sevierville, plus précisément près de parcs de loisirs, près d'un parc aquatique. La beauté naturelle des lieux s'offre à vos yeux au détour des célèbres Parc national des Great Smoky Mountains et Douglas Lake. Dans un autre registre, les non moins emblématiques Titanic Museum (musée sur le thème du Titanic) et Dîner-spectacle Dolly Parton's Stampede constituent de hauts lieux culturels à ne pas manquer. Lors de votre séjour, ne manquez pas les incontournables Dollywood (parc à thème) et Aquarium Ripley’s Aquarium of the Smokies. Les amateurs de sport nautique pourront profiter de leur séjour dans la région pour découvrir la natation, tandis que les amoureux de sortie en plein air craqueront pour les promenades à cheval, les excursions écologiques et la randonnée à pied ou à vélo, des activités auxquelles se prêtent parfaitement les environs.
Carte
Sevierville, TN

À proximité

  • Waldens Creek - 5 min en voiture - 4.7 km
  • Goats on the Roof - 6 min en voiture - 5.7 km
  • Smoky Mountain Alpine Coaster - 7 min en voiture - 7.3 km
  • Hollywood Wax Museum - 8 min en voiture - 4.3 km
  • Titanic Museum (musée sur le thème du Titanic) - 8 min en voiture - 4.7 km

Comment se déplacer

  • Aéroport de Knoxville McGhee Tyson (TYS) - 50 min en voiture

Restaurants

  • ‪Sunliner Diner - ‬10 min en voiture
  • ‪Applewood Farmhouse Restaurant - ‬11 min en voiture
  • ‪Iron Forge Brewing - ‬11 min en voiture
  • ‪Apple Barn & Cider Mill - ‬11 min en voiture
  • ‪Wood Grill Buffet - ‬10 min en voiture

Foire aux questions

L'hébergement Community Pools & Mini Putt Putt- Bearfoot Memories dispose-t-il d'une piscine ?

Oui, cet hébergement dispose d'une piscine.

Combien coûte un séjour dans l’hébergement Community Pools & Mini Putt Putt- Bearfoot Memories ?

À partir du 4 avr. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Community Pools & Mini Putt Putt- Bearfoot Memories le 21 mai 2026 commencent à 148 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, les animaux de compagnie sont admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Community Pools & Mini Putt Putt- Bearfoot Memories ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Community Pools & Mini Putt Putt- Bearfoot Memories ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Envie d'un séjour plaisir riche en découvertes ? Cette cabane qui profite d'une belle situation à la montagne se trouve à moins de 5 km des sites suivants : Hollywood Wax Museum, Waldens Creek et Country Tonite Theatre. Centre de loisirs Island at Pigeon Forge et Titanic Museum (musée sur le thème du Titanic) sont également à 10 km de distance.

Avis

8,2

Très bien

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
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Note des voyageurs de 10 (Excellent), d’après 12 avis sur 22.
Note des voyageurs de 8 (Bien), d’après 5 avis sur 22.
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 22.
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 22.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 22.

8,0/10

Propreté

9,6/10

Arrivée

8,8/10

Communication

9,0/10

Emplacement

9,0/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 Excellent

Aubriann H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great property and a great time

This cabin was in good shape, and a good location, and had extra things to do like a putt putt golf course, an outdoor and indoor pool, a walking trail. We enjoyed our stay, and would book again. Great family time.
Séjour de 3 nuits en février 2024
Réponse de VrboOwner le 15 mars 2024
Aubriann, we're so happy to hear you had such a wonderful time at our cabin! Creating memorable family experiences is what we're all about, and we're delighted that you enjoyed the amenities and location. Your kind words mean the world to us, and we can't wait to welcome you back for more fun and relaxation!
Avis vérifié

8/10 Bien

Nathan B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great stay

Great cabin near Pigeon Forge. Easy to get to and enjoyable. Only issue was wifi was pretty slow but that might be in the listing.
Séjour de 4 nuits en août 2023
Réponse de VrboOwner le 20 sept. 2023
We appreciate you reviewing your most recent stay at Bearfoot Memories, Nathan! We're grateful for your feedback, and we would love to host you again in the future!
Avis vérifié

10/10 Excellent

Cathy T.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family vacation

This property was very clean. We had everythilng we needed. Was close to the pool and just a few minutes away from Pigeon Forge Would definetly recommend
Séjour de 6 nuits en octobre 2023
Réponse de VrboOwner le 22 déc. 2023
Cathy, we appreciate your review! It was such a pleasure hosting you and your guests in our Bearfoot Memories cabin, and we love that it was so accommodating and that the location was convenient. We would love to have the opportunity to host you again in the near future!
Avis vérifié

8/10 Bien

Sheryl D.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Home away from Home

This cabin is a great home away from home. It was all around an amazing experience. My family and I would definitely stay here again. Thank you for all the great accommodations. Definitely recommendable.
Séjour de 4 nuits en août 2023
Réponse de VrboOwner le 9 oct. 2023
We truly value your kind review and recommendation, Sheryl! We're so pleased you and your family enjoyed your vacation at our Bearfoot Memories cabin! It was such a pleasure hosting you all, and we're already looking forward to hosting your future Smoky Mountains adventures soon!
Avis vérifié

10/10 Excellent

Casie G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Time with friends and family

Great location! Close to town but far enough out for some privacy. Amenities in cabin had something for teenagers and adults. Putt putt and pool just down the road! Already planning next stay!
Séjour de 2 nuits en octobre 2023
Réponse de VrboOwner le 15 déc. 2023
We are so glad to hear you and your guests had such a great stay at our Bearfoot Memories cabin, Casie! With the cabin's convenient location that provides you with privacy, lots of enjoyable amenities, and more, we love to hear that your Smoky Mountains cabin stay was so great! It would be a pleasure to serve you again in the near future during your next stay in the Great Smoky Mountains!
Avis vérifié

10/10 Excellent

Heather R.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Memories

This cabin was really nice. Our family enjoyed the awesome game room. Close to the main gate, pool and mini golf in the resort. Such a fun time.
Séjour de 4 nuits en juin 2023
Réponse de VrboOwner le 22 août 2023
We appreciate you sharing your experience at Bearfoot Memories, Clayton! We would love to host you again soon!
Avis vérifié

10/10 Excellent

William R.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce

Great Log Cabin with a great game room

Very clean with a lot of things to do at the cabin. Pool, Shuffle board, air hockey, video games, hot tub, and a miniature golf course at the complex.
Séjour de 4 nuits en novembre 2022
Avis vérifié

10/10 Excellent

Brooke T.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Nice but it ..

The cabin was pretty and clean for yhe most part. We found some dog poo under the pool table. Other than that everything else was nice ole we didnt have a scenic veiw of the mountains like I thought but it was close to everything. Great location.. Pools were nice ..
Séjour de 5 nuits en juin 2025
Réponse de VrboOwner le 17 août 2025
Thank you so much for sharing your experience! We're truly glad you enjoyed the cabin’s location and the pools so much. We sincerely appreciate your feedback about the cleanliness, and we’ll carefully address that to make future stays even better. It’s wonderful to hear you still found the stay enjoyable and convenient!
Avis vérifié

8/10 Bien

Dave G.

Les points forts : Propreté, arrivée, communication et exactitude de l’annonce

Relaxing, beautiful setting

Nice cabin, only complaint would be in and out signal because of satellite Internet. Very comfortable and air conditioner kept unit very cool
Séjour de 5 nuits en juin 2024
Réponse de VrboOwner le 19 août 2024
We truly appreciate your kind words about the cabin and are glad you found it comfortable. It's great to hear the air conditioner kept things cool during your stay. We're sorry to hear about the signal issues with the satellite Internet and understand how that could be frustrating. Thank you for sharing your experience, and we hope to welcome you back again soon.
Avis vérifié

10/10 Excellent

Laura B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great property with awesome Game Room

Great communication with the property manager. Our family had a great time in the game room. We felt safe in the gated community. The snow was just the perfect addition. Overall, great stay!
Séjour de 3 nuits en janvier 2023
Avis vérifié

10/10 Excellent

Sandy M.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce

Wonderful!

Just as described! Very spacious and very clean. Private, and great amenities...all the games in the loft worked, TVs worked, putt-putt on property was fantastic, as was the indoor pool! Would definitely recommend this neighborhoodof cabins.
Séjour de 4 nuits en avril 2024
Réponse de VrboOwner le 8 juin 2024
Thanks for the wonderful feedback! We're delighted you enjoyed the spacious and clean cabin, and it's great to hear the amenities added to your experience. The putt-putt and indoor pool are guest favorites, so we're glad you had fun. We appreciate your recommendation and hope to see you again!
Avis vérifié

10/10 Excellent

Michelle G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great cabin

The cabin is as pictured. Could use updated furniture. We really enjoyed spending Christmas in the mountains. I love they had a tree up. It made for perfect vacation. We had an issue with tvs, but maintenance fixed it promptly. Overall a great place. tvs the tvs
Séjour de 6 nuits en décembre 2024
Réponse de VrboOwner le 10 févr. 2025
We're so glad you had a wonderful Christmas in the mountains and that the tree added to the holiday magic! It's great to hear maintenance was able to help quickly, and we appreciate your feedback on the furniture. Hope to welcome you back for another cozy getaway!
Avis vérifié

10/10 Excellent

Corinne E.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location

Overall the house was great. It was located in a gated community, easy access in and out. This location wasn’t far from all of the attractions but far enough away to enjoy the scenery. Beds were not as comfy as advertised but I guess that goes along with the pricing. Overall great time.
Séjour de 3 nuits en janvier 2024
Réponse de VrboOwner le 8 mars 2024
We're glad to hear you had a great time at our Bearfoot Memories cabin, Corinne! We understand that comfort is key, and we'll definitely look into making some adjustments to ensure a cozier stay for future guests. Thanks for sharing your experience with us!
Avis vérifié

10/10 Excellent

James S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Outstanding....

Overall, outstanding. Excellent help from the host, very clean, just as described. We will do it again!! (Had some loud neighbors, but that is no fault of our host, we were very pleased).
Séjour de 2 nuits en mai 2023
Réponse de VrboOwner le 21 juin 2023
James, thank you for your review! We're thrilled we were able to be a help to you and your guests, and that we could provide you all with a fantastic cabin stay. It was a pleasure hosting you, and we look forward to hosting you again in the near future!
Avis vérifié

6/10 Satisfaisant

David C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Clean

Cabin was nice but hot tub jets did not work or jets in the bathtub!
Séjour de 3 nuits en septembre 2023
Avis vérifié

8/10 Bien

Linda S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

No cell hone coverage or internet. Would have help letting family know prior.

Okay.
Séjour de 3 nuits en avril 2023
Réponse de VrboOwner le 23 juin 2023
Thank you for your review, Linda! It would be a pleasure to host your next visit soon!
Avis vérifié

8/10 Bien

Donna H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Thing’s needed

Need to replace mattress in both bedrooms.. needs to be dusted better. Hot tub wasn’t to clean. Bad smell in the house
Séjour de 4 nuits en février 2024
Réponse de VrboOwner le 22 mars 2024
Your review is greatly appreciated, and we're delighted to hear about your positive experience overall. We understand the importance of a comfortable and clean environment, and we apologize for any inconvenience caused. Rest assured, we will work diligently to rectify the issues you've mentioned and enhance your future stays with us.
Avis vérifié

4/10 Médiocre

Cali P.

Les points forts : Arrivée et exactitude de l’annonce
Les points faibles : Propreté et emplacement

Pretty but not the best

It was pretty with great things but not a lot of grass for your dog to potty, wifi didn’t work someone came to fix it it worked for the night then stopped again, then I got a phone call the day before we were going to leave asking if it was resolved but I didn’t see the point . There were bats in/ on the ceiling at nights. I also messaged them saying there was dog poop on the main bedroom carpet and it was never addressed
Séjour de 4 nuits en janvier 2025
Réponse de VrboOwner le 12 févr. 2025
It's great to hear that you found the cabin pretty and enjoyed some of its features, Cali. However, we are genuinely sorry that several issues made your stay less than ideal. Dealing with inconsistent WiFi, especially when it seemed resolved only to stop working again, must have been incredibly frustrating, and we regret that you had to endure that. The presence of bats at night is especially concerning, and we can only imagine how unsettling that must have been. No guest should ever have to worry about something like that while trying to relax, and we sincerely regret that this was part of your experience. Furthermore, discovering a cleanliness issue in the bedroom and not having it adequately addressed is entirely unacceptable, and we sincerely apologize for the frustration and discomfort it caused. We don't want guests to have a bad experience and are sorry we fell short. We appreciate you sharing your feedback, as it helps us recognize areas that need immediate attention.
Avis vérifié

4/10 Médiocre

Sheena N.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication

Fair

Cabin was very cute and in a nice location. Our only issue were the tvs were all linked to someone’s account and it wanted a password. I emailed the host twice for help and no one could even reply. It appeared it wasn’t a concern since we were already checked in. I had emailed them prior to arriving about check in instructions and got an instant reply. It’s a courtesy to reply back and it would have been nice to watch tv after a long day. Only one bedroom didn’t have a passcode lock on it.
Séjour de 4 nuits en février 2024
Réponse de VrboOwner le 18 mars 2024
We're glad to hear you found the cabin cute and well-located, but we're really sorry about the TV issue and the lack of response when you needed assistance. It's important to us that our guests have a seamless experience, including relaxing with the TV after a long day. We're looking into why this happened to ensure it doesn't recur. Thanks for bringing this to our attention and for your understanding as we work on improving our guest services.
Avis vérifié

10/10 Excellent

Shawnan L.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Les points faibles : Propreté

Could have been better

Check in was easy. Just entered the code given. Cabin was nice but not very clean. The neighbors down the road had a huge party that kept everyone awake at night and they took it upon themselves to park at our cabin along with our other neighbors leaving us nowhere to park and us having to ask them to move their vehicles on several occasions. Furniture was old and outdated, especially in the loft but the games were a wonderful treat to play during our down time. Heated pool was not heated. It was just indoors so couldn’t really enjoy that extra amenity.
Séjour de 3 nuits en janvier 2024
Réponse de VrboOwner le 13 mars 2024
We truly appreciate your feedback and are glad to hear that your check-in process was smooth. We apologize for any inconvenience caused by the cleanliness of the cabin and the disturbance from the neighbors' party. We'll work on addressing these issues to ensure a better experience for our guests in the future.
Avis vérifié

4/10 Médiocre

Pamela H.

Les points forts : Arrivée, communication, emplacement
Les points faibles : Propreté et exactitude de l’annonce

Disappointing

The cabin was located in a nice community. We enjoyed the pool and miniature golf. We had poor cell reception being in the mountains which is to be expected. We lost Wi-Fi one night, but the staff got it running first thing in the morning. The cabin was spacious, and the check-in process was smooth. The furniture was dated. The red leather sofa in the loft was all cracked and in horrible condition. Our biggest problem was the smell of the cabin (especially in the front bedroom). It had a very strong urine/musty smell. Another guest in February also complained about the smell and the host commented they would work diligently to rectify the issue. Unfortunately, it still smells! If the furniture was updated and the smell could be taken care of it would be a nice place to stay.
Séjour de 7 nuits en août 2024
Réponse de VrboOwner le 30 déc. 2024
Thank you for your feedback, Pamela! It’s wonderful to hear that you enjoyed the community, pool, and miniature golf, and we’re glad the staff was able to restore the Wi-Fi so quickly. Knowing these aspects added to your stay means a lot to us. That said, we’re deeply sorry about the dated furniture and the persistent odor in the cabin, especially in the front bedroom. These issues should never have disrupted your experience, and it’s disappointing to know the odor wasn’t resolved despite previous feedback. We can only imagine how frustrating it must have been to deal with this during your stay, and we deeply regret that it left you feeling uncomfortable. Your comments are incredibly valuable to us, and we truly appreciate you taking the time to share your experience, as it helps us learn and improve. Thank you for letting us know.
Avis vérifié

2/10 Horrible

Jamie A.

Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication

Horrible check in with no cell phone service and not clean

We got there around 6 pm and our check in code did not work. We had to drive several miles back to town to call and get “new” numbers since they key pad works off Wi-Fi (which was down) . We did this several times even after I asked for someone to come let us in. We had small children and grandparents coming from Florida. No one was available to come let us in. Only after I threatened to find a hotel and get reimbursed they then gave me a “emergency “ code that was programmed into the key pad. This finally worked after several trips back and forth. Place was not clean. There were items left from previous renters within main bedding and upstairs bedding. There were several dead and alive orange lady bugs. We were also told the hot tub jets were fixed and they ARE NOT. I saw a previous review and specifically asked this question.
Séjour de 3 nuits en novembre 2023
Réponse de VrboOwner le 10 janv. 2024
Jamie, thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the check-in process and the condition of the property upon your arrival. It's clear that our service did not meet the high standards we set for guest experiences, especially considering your long journey and the needs of your family. The malfunction with the Wi-Fi impacting the keypad access is certainly not the norm, and we regret the frustration it caused. We also understand your disappointment with the cleanliness and the hot tub jets not working as expected. Please know that we are addressing these matters with our maintenance and housekeeping teams to ensure they do not happen again. We value your feedback as it helps us improve. We hope to have the opportunity to provide you with a much better experience in the future.

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