2/10 Horrible
Lisa K.
21 oct. 2024
Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Poor Management or Scam!
Please read this before booking this unit. I hope the property is as nice as advertised, but be warned about my experience after making full payment. This one-star review isn’t for the rental itself—the photos on VRBO suggest a quality home—but rather for the third-party property management company.
After paying in full, the management company withheld check-in information until I provided:
A photo of my driver’s license (front and back)
A copy of my credit card
A selfie
An additional damage waiver fee
This seemed excessive and suspicious, especially since none of these requirements were disclosed upfront during booking. It felt misleading, if not outright deceptive.
In follow-up messages, the company explained these requirements were to prevent unauthorized charges and verify the reservation, yet they still delayed confirming if they could waive the fee. I had already paid in full, so these additional demands felt unjustified. This kind of process raises serious concerns about transparency and could be seen as a scam. So...WE NEVER RECEIVED CHECKIN information and thus couldn't stay at the place. To make matters worse, after all this, they sent us automated checkout instructions and follow-up messages about our stay—seriously?! It gave the impression that the entire process was poorly managed or even a scam.
Lisa K.
Séjour de 1 nuit en octobre 2024
