Belle style méditerranéen villa sur la plage à Playacar, Phase 1

Let me start by saying that the reviews for this property can vary because there are three “identical” houses that rent off of this one listing, the one you see isn’t necessarily the one you get. Also, this review is taken from the perspective of a typical, middle class, American family. I do not necessarily know what is typical for a house or living in Mexico.

Our family of 5 adults stayed here the beginning of January 2019. We were fairly disappointed not only in the condition of the house but in the limited amenities provided. Amenities that are in the listing but not provided are: Garage/off street parking (there was always someone else’s covered van parked in our driveway), activities guide, local maps, paper towels, basic soaps, toilet paper, grill, VCR/DVD player, radio/CD player (we never turned on the TV so I can't comment on the satellite service but we did not see anything hooked up to the TV). We thought the kitchen could have been better stocked. Example, there are plenty of pots and pans but no lids. There were no plastic food storage items and no insulated or plastic cups to take to the beach. There was also a limited amount of drinking glasses. Lighting in the house was terrible. The master bathroom had only 1 of the 6 bulbs working, we had to steal bulbs from other areas of the house. Maid service was listed as an amenity and although they came every day they did little more than make our beds. Except for one of our rooms we never received clean towels or linens and toilet paper was never replenished. They then had the nerve to leave a tip jar at the end of our stay.

Because none of the doors or windows seal properly water would leak in when it rained and ants were a constant problem.

Worst of all were the beds (all of them). I can’t even begin to describe how hard they were. By the third day I had bruises on my hips. I actually peeled the linens off to make sure it was a mattress and not a wood box we were sleeping on. The mattresses were obviously purchased for longevity and not comfort.

The property is three stories and the bedrooms are all on different levels making it not ideal for families with small children or people who have difficulty with stairs (contrary to the listing).

In the interest of keeping this review somewhat short I cannot include everything that disappointed us but it is obvious little has been done to maintain this property. We would not stay here again nor would we recommend.