Colonial joyeux dans le quartier historique Olde Wythe, Hampton, VA

Ms. Moore and Guests Please understand and know that your description of our lawn as "poorly maintained" is a bit unfair. As the Mid-Atlantic Region has recently experienced poor weather conditions to made it near impossible to cut/trim/treat due to rain, snow, and temperatures in the week prior to your arrival. We ask for grace as we transition into the season of beauty. Although the bathroom was cleaned, there was an oversight of retrieving the used wash cloth. We ask guests to place all used in the provided laundry hampers. The cleaning team did clean the bathroom but their oversight in retrievihg any missed soiled linens was not accomplished. Thererfore, the issue was addressed about perception. Being uncomfortable not using the bathroom due to that perception is understandable. We hope that you return in the future to a better experience as we take note, and strive foe continual process improvement. Otherwise, we hope you enjoyed your stay. Until then, safe travels and wanderlust! The O'Canoe Houz Care Team Fonda, Charles, & Deborah

Monica - your items are YOUR RESPONSIBILITY. There was time and resources to accomplish sending YOU an item YOU were responsible for. I agree completely. DO NOT LEAVE ANYTHING BEHIND. It is GUEST RESPONSIBILITY FOR THEIR PERSONAL ITEMS. We are a small business, and as a courtesy, we send items that need to be returned. We had no problem with you returning to retrieve them. You opted out. THE OCANOE HOUZ DOES NOT VIDEO INSIDE THE PROPERTY. PERIOD. POINT BLANK. We have security outside the home 24-7 with a sign visible at the front of the property and at the foot of the steps before entering the home. Reading is fundamental. We ask guests to read the house rules before making reservations. Understand that guests' safety is paramount. We are sorry you had an unpleasant experience when we extended every courtesy possible. Nevertheless, we hope to make it right in the future with a future stay. If not, we wish you well. Safe travels and wanderlust. The O'Canoe Houz Fonda Woodard - Owner