Piscine privée, équipements haut de gamme du complexe inclus

Thank you for taking the time to share your feedback with us. We are so glad to hear that your family enjoyed our convenient location and that the kids had a wonderful time! At the same time, we sincerely apologize that the property's condition did not meet your expectations. While the house was thoroughly cleaned and inspected prior to your arrival, some wear and tear can be expected in vacation homes, but we have already scheduled a professional carpet cleaning for the property. We always encourage our guests to let us know of any issues during their stay—had we known about the comforter, we would have been more than happy to bring you a fresh one right away. Thank you again for your feedback, and we hope to host you again

Hi Pam, Thank you for your feedback. We're glad to hear that you found the house mostly clean and noise was not an issue during your stay. However, we're sorry to hear about the issues you experienced with the dryer and the community pool. We apologize for any inconvenience caused by the broken dryer and the lack of communication from our property manager. We understand how frustrating this can be and we'll make sure to address this with our team to ensure that it doesn't happen again in the future. Regarding the community pool, we're sorry to hear that it did not meet your expectations. We'll make sure to pass along your feedback to the appropriate parties so that they can address any issues with overcrowding and service. Thank you for bringing these issues to our attention, and we hope that you will give us another opportunity to provide you with a better experience in the future. Oli an Sally

Thank you for sharing your feedback with us. Please accept our sincere apologies for the issues you experienced during your stay. We completely understand your frustration, and we regret that portions of your vacation were impacted by these challenges. Regarding the incident involving another guest, we want to assure you that there was no double booking. Each reservation is assigned a unique door code, and the guest who approached the property had mistakenly gone to the wrong address despite being provided with the correct location. While this situation was beyond our control, we understand how concerning it must have been and apologize for any discomfort it caused. The home was professionally cleaned and inspected prior to your arrival. We regret to hear that you encountered cleanliness and maintenance concerns during your stay. We wish these issues had been reported to us at the time, as we would have welcomed the opportunity to send our team to address them promptly and make your stay more comfortable. We appreciate your feedback and will continue working with our team to maintain the standards our guests expect. Thank you again for bringing these matters to our attention.

Thank you for the review. We're looking forward to your next visit :)

Thank you for your review and for choosing our home, We are looking forward in hosting you again in the future :)