6/10 Satisfaisant
Donald S.
11 mars 2025
Les points forts : Arrivée, emplacement, exactitude de l’annonce
Chilling experience
The location was fantastic and the place was very nice. Unfortunately, we were there during the arctic blast and could not enjoy the outdoor space or the beach due to a freak ice storm. The worst part was that the heat quit working on multiple occasions and we were frozen a couple of mornings that we woke up. The first event a wonderful maintenance worker (Bruce?) was able to swap out the thermostat and get us going again on the upstairs unit. A couple days later the downstairs unit stopped & it was nearly 60 degrees. Called at 8am to get on the list of, the woman who answered said she had someone around the corner and would have him stop by in 15-30 min. We waited, & waited, & waited, finally called back again to learn that the first receptionist didn't even put in a service request. Another couple hours went by and we called again, this time to stress the situation and express our dissatisfaction with how things were being handled. We asked for a solid answer on when would a tech be able to get by and requested some sort of compensation for our inconvenience. They told us they would put someone on it asap and we would be contacted at or before the time of checkout to discuss compensation. Repairs were eventually done but no compensation until we made the effort. Minimal comps made to offset incident. Poorly handled but thank goodness for Bruce the repairman who was great in a bad situation. Bottom line, great place, poor management.
Donald S.
Séjour de 7 nuits en janvier 2025
