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Modernisé Magical Maison de ville avec blindé privée Splash Pool

Galerie photos de l’hébergement Modernisé Magical Maison de ville avec blindé privée Splash Pool

Piscine
Piscine
Coin séjour
Coin séjour
Coin séjour

Avis voyageurs

8,4 sur 10
Très bien
3 chambres3 salles de bain8 personnes

Équipements populaires

  • Piscine privée
  • Parking sur place
  • Cuisine
  • Lave-linge
  • Climatisation
  • Balcon ou patio

Chambres et lits

3 chambres (8 personnes)

Chambre 1

1 grand lit

Chambre 2

1 très grand lit

Chambre 3

1 lit superposé (1 place)

3 salles de bain

Salle de bain 1

Toilettes · Douche uniquement

Salle de bain 2

Toilettes · Douche uniquement

Salle de bain 3

Toilettes · Douche uniquement

Espaces

Cuisine
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En savoir plus

À propos de cet hébergement

Modernisé Magical Maison de ville avec blindé privée Splash Pool

Laissez-nous vous aider à planifier vos prochaines vacances magiques à Windsor Hills, à seulement 2 miles de Disney, avec un large éventail d'équipements pour les familles, c'est le choix idéal pour s'amuser en famille!

Vous cherchez à éprouver un peu de magie sur vos prochaines vacances en Floride? Ne cherchez pas plus loin! Windsor Magic est une élégante maison de ville 3 chambres / 3 salles de bain qui est équipé avec tout ce que votre famille a besoin de créer des souvenirs qui dureront toute une vie!

Cette location Orlando comprend de beaux meubles tout au long, il ressort de la principale zone de plan de vie ouvert. Le salon lumineux et spacieux comprend un 50 pouces Samsung SMART que vous pouvez surfer sur Internet avec. Profitez de la mise en page ouverte et de la cuisine attenante qui est entièrement équipée avec presque toutes les envies de cuisson. Il ya aussi une table à manger pour quatre, où vous pouvez vous asseoir pour ces savoureux repas de famille!

Sortez à votre terrasse où vous pourrez vous détendre sur l'une des deux osier de luxe chaises longues ou peut-être se asseoir et déguster un verre de jus d'orange de la Floride à la table avec des chaises à l'extérieur. Avec une belle piscine et la terrasse qui comprend une grande surface, herbe derrière elle, vos enfants ont beaucoup d'espace pour se dégourdir les jambes, jouent d'innombrables jeux, et le meilleur de tous, vous offrent un peu de temps calme pour vous-même!

Les dortoirs de cette maison peut accueillir jusqu'à huit personnes, et comprend une chambre de maître fantastique avec lit king-size, 50 pouces fixé au mur TV, ventilateur au plafond, walk-in, et un salle de bains privée, ainsi que d'un seconde chambre de maître avec un lit confortable, la télévision par câble et accès commun à la salle de bains familiale. Il y a aussi une troisième chambre pour les enfants, avec lits superposés, TV murale à LED, Sony PlayStation 3 et salle de bains privative.

Ajoutez des dates pour connaître les prix

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Kissimmee
  • Bain à remous
  • Cuisine
  • Lave-linge
  • Sèche-linge
9.8 sur 10, Exceptionnel, (41 avis)
Belle 1900 sq 4bedroom, 3 Mi à Disney, 1 min à pied de la piscine / toboggan, WiFi gratuit

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 25 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Hébergement n° 282295a
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur

À propos du quartier

Kissimmee

Dans le quartier Windsor Hills à Kissimmee, vous trouverez cette maison de vacances près de parcs de loisirs. Les célèbres Mystic Dunes Golf Club et Parcours de golf Reunion Resort valent le détour si un minimum d'action est à l'ordre du jour. Vous préférez partir en mission shopping ? Les non moins emblématiques Vieille ville et Flamingo Crossings Town Center attendent votre visite ! Vous voyagez avec des enfants ? Alors, partez faire un tour du côté des Complexe de loisirs Walt Disney World® Resort et Disney's Hollywood Studios®. Découvrez le jet-ski et la plongée sous-marine sur les points d'eau des environs ou faites le plein d'aventures en plein air en vous adonnant à différentes activités telles que la chasse et la randonnée.
Afficher plus de locations saisonnières à OrlandoS’ouvre dans une nouvelle fenêtre
Carte
Kissimmee, FL

À proximité

  • Mystic Dunes Golf Club - 3 min en voiture - 1.7 km
  • Mini-golf Bonanza Golf & Gifts - 4 min en voiture - 3.4 km
  • Mighty Jungle Golf - 4 min en voiture - 3.7 km
  • Island H2O Live! - 6 min en voiture - 4.4 km
  • Complexe de loisirs Walt Disney World® Resort - 8 min en voiture - 5.7 km

Comment se déplacer

  • Gare de Kissimmee - 26 min en voiture
  • Aéroport de Kissimmee Gateway (ISM) - 21 min en voiture

Restaurants

  • ‪McDonald's - ‬3 min en voiture
  • ‪Starbucks - ‬3 min en voiture
  • ‪Del Taco - ‬3 min en voiture
  • ‪Osaka Bay Buffet - ‬3 min en voiture
  • ‪Sickies Garage Burgers & Brews - ‬3 min en voiture

Foire aux questions

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Modernisé Magical Maison de ville avec blindé privée Splash Pool ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Modernisé Magical Maison de ville avec blindé privée Splash Pool ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Cette maison de vacances à l'atmosphère familiale à Kissimmee se trouve dans Windsor Hills, à 5 km de sites comme Island H2O Live! et Complexe de loisirs Walt Disney World® Resort. Vieille ville et Disney's Hollywood Studios® sont également à 10 km de distance.

Avis

8,4

Très bien

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 17 avis sur 29.
Note des voyageurs de 8 (Bien), d’après 4 avis sur 29.
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 29.
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 29.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 29.

7,8/10

Propreté

9,4/10

Arrivée

8,2/10

Communication

9,6/10

Emplacement

8,8/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Clean, quite location that was perfect for our stay.
Séjour de 5 nuits en mars 2026
Réponse de VrboOwner le 27 mars 2026
We’re so grateful for your 5-star review! It was a pleasure hosting you, and we hope to create more wonderful memories for you on your next visit!
Avis vérifié

10/10 Excellent

Shasta H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We loved our stay in Windsor Hills at Windsor Magic. Great location not only to the parks but also the main pool as well.The host was super quick to respond and was very easy to deal with. We stayed as a family of 4 (kids 16 &14) there was plenty of space and it was nice and bright.We would stay here again
Séjour de 8 nuits en avril 2026
Avis vérifié

8/10 Bien

Julie G.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
The house what just what we needed for our family of five. The pool was a nice place to relax after a day at the parks. It was so helpful that they had a stroller available-this way we didn't have to travel with ours. The host was responsive to our questions/requests. The resort pool area was great, although it was too crowded and no chairs were available the two days we went there. The house was clean, but you could definitely tell it has been used by guests a lot.
Séjour de 7 nuits en avril 2026
Avis vérifié

8/10 Bien

Athenea A.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce

Great Location

Fun amenities in the community great space for a family get away
Séjour de 3 nuits en juin 2023
Réponse de VrboOwner le 22 août 2023
Hello! Thank you for giving a stellar review of your rental home with us at Magical Vacation Homes! We love how close we are to the action and are so pleased to know that your Home exceeded your expectations! We strive for each and every guest to have an incredible experience. Come back and see us again soon! Your friends at MVH.
Avis vérifié

10/10 Excellent

Michael H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Amazing place and property management!

Me and my family really enjoyed our stay. The property management was there when need and checked on us throughout our stay to make sure that we were comfortable or had any issues.
Séjour de 4 nuits en juillet 2022
Réponse de VrboOwner le 18 oct. 2022
Hello Michael! Thank you for your kind words about your amazing vacation here with us at Magical Homes! We take great pride in being able to assist our guests as soon as possible to make it Vacation a seamless experience from start to finish. Please come back and see us again soon! Your friends at MVH.
Avis vérifié

10/10 Excellent

Sharon B.

Awesome townhouse

What an awesome townhouse had everything that we needed very clean and beds were comfortable also loved that it was a gated community and security were outstanding the main pool area was very nice too and central located to all the parks and shopping would definitely stay here again
Séjour de 5 nuits en février 2018
Réponse de VrboOwner le 2 avr. 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

good

it was perfect for what we needed
Séjour de 10 nuits en mai 2024
Réponse de VrboOwner le 20 janv. 2025
Thank you for being a wonderful guest! We look forward to hosting your family again soon! Your friends at MVH
Avis vérifié

8/10 Bien

Patrick M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Week vacation 2023

This house was perfectly located roughly 15 minutes from any of the Disney parks. The house was clean and tidy upon arrival and check-in was super easy. The house itself is a bit dated and could use some interior cosmetic adjustments and just a good deep clean overall. Overall our family was super comfortable in the house and we enjoyed the small pool in the back. Great location for planning Disney trips.
Séjour de 9 nuits en juin 2023
Réponse de VrboOwner le 28 juin 2023
Hi Patrick, Thank you for the great review & thank you for choosing Magical Vacation Homes! Nothing makes us happier than making our guests and their families happy! Please come back and see us soon. Warm Wishes, MVH
Avis vérifié

10/10 Excellent

ashley b.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Windsor hills

The property was great overall. The pool had a lot of sand on the bottom. I also asked about a pack n play or crib and was told there was not one and I would have to pay to rent, which we did, but then found a pack n play in the closet as well. The location was awesome and the neighborhood amenities were great. Any questions I had were answered very quickly by the management team.
Séjour de 4 nuits en avril 2023
Réponse de VrboOwner le 26 avr. 2023
Hi Ashley, Thank you for the great review & thank you for choosing Magical Vacation Homes! Nothing makes us happier than making our guests and their families happy! We sincerely apologize for the sand at the bottom of the pool. Please come back and see us soon. Warm Wishes, MVH
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautiful place!

The place was better than photos, very clean, had everything we needed. Very family Oriented, quiet and conveniently located to many restaurants, stores and attractions. The ride to Disney was about 5 min. We enjoyed the space, splash pool and the resort pool/ water park. The only feedback I have to offer is the pool could use a tad bit of tlc as it was a bit cloudy and had some algae around the top in spots (nothing much). However, it wasn’t gross or dirty… just needed a bit more care. When I called about it they were very polite and told me someone would be out the next day and issue was resolved. Overall we really felt at home and it was a very clean and beautiful place to stay, we will be back.
Séjour de 7 nuits en juillet 2023
Réponse de VrboOwner le 8 août 2023
Hello! Thank you for giving a stellar review of your rental home with us at Magical Vacation Homes! We love how close we are to the action and are so pleased to know that your Home exceeded your expectations! We strive for each and every guest to have an incredible experience. Come back and see us again soon! Your friends at MVH.
Avis vérifié

10/10 Excellent

Jessica N.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great stay

Great property. Clean. We stayed with our kids 8,10. They loved taking a dip in the pool in the evenings. Pictures of the property are accurate. Beds were comfortable. I was happy with the tv channel selections in our down time. Plenty of towels provided for the week, including some towels by the door for the pool which I thought was a nice touch. The only issue we had was when we got there I noticed a lot of bugs and debris in the pool. I contacted the property manager and they send someone out right away to take care of it. There was actually a section of screen missing from above the pool which explained the bugs, someone was there to replace the screen the same day. We would definitely stay here again.
Séjour de 6 nuits en octobre 2024
Réponse de VrboOwner le 21 oct. 2024
Hello Jessica! Thank you for giving a stellar review of your rental home with us at Magical Vacation Homes! We strive for each and every guest to have an incredible experience. Come back and see us again soon! Your friends at MVH.
Avis vérifié

6/10 Satisfaisant

Nicole B.

Les points forts : Arrivée et emplacement

Not exactly as expected

The location of this townhouse is perfect. Sun on the splash pool from morning, a courtyard for the kids to play in the back, less than a 5 minute walk to the park and the pool/ main area. The kids room is really nicely decorated, but it’s the only one that they took care to decorate. It is much more run down than the pictures let on and needs some shining up. The pillows on the couch are split at the seams and the ladder on the bunk beds wasn’t screwed in. The master bed was very uncomfortable and is in serious need of a replacement.
Séjour de 6 nuits en mars 2023
Réponse de VrboOwner le 22 août 2023
Hi, Thank you for taking the time to review us! We are so sorry your stay was less than 5 stars. We take all reviews into deep consideration so we can better serve our guests going forward! We greatly appreciate the feedback. We hope to see you return in the near future! Best Wishes, MVH
Avis vérifié

8/10 Bien

Todd M.

Great place to stay, some minor issues

We stayed a week in this beautiful town home in a gated secured community setting. It was a 3 bedroom 3 bathroom property with a screened in private pool in the rear outside, which brings us to the first minor issue. There was a large tear in the screen at bottom large enough for little creatures to crawl through and we were greeted every morning to them on the deck and once a dead frog floating in the pool. Also the front right burner on the stove did not work. I left a voicemail with guest services on the second day about these issues and never got a response. But we continued to enjoy our vacation. The place overall is nice just those things need to be fixed.
Séjour de 7 nuits en juillet 2018
Réponse de VrboOwner le 2 avr. 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Avis vérifié

6/10 Satisfaisant

Billy-Lynn C.

Les points forts : Propreté, arrivée, communication et emplacement

You get what you pay for

This property looks luxurious on the pictures, that is not the case. The unit is clean, and has what you need however you can easily see the wear and tear through the home. The pool heater and light did not work. We contacted the property manager and they sent someone to look it immediately, with follow up service throughout the week. Unfortunately, this could not be fixed - leaving our pool unheated. This was an important add on for us, to allow the early morning and night swims, so this was disappointing. Thankfully they agreed to refund the money I have paid for pool heat without any issue. Location of this unit was great, could easily walk to the clubhouse. Overall, I think if you’re on a budget this unit is a good option, however if you have some extra money to spend it would be worth the cost!
Séjour de 8 nuits en octobre 2022
Avis vérifié

6/10 Satisfaisant

Christine B.

Les points forts : Arrivée, emplacement, exactitude de l’annonce
Les points faibles : Communication

spring break 2022

The pictures indeed match the condo. First night flop-no working can opener meant dinner couldn't be made and a quick take out replaced a much needed home cooked meal. Wonderful to have 3 rooms to spread out in and great, great to have a private pool! Washing machine was rusty so we didn't want to ruin our clothes. Biggest fail- xbox worked for first day only. We emailed and called the next day and were told someone would be out but no-one every showed up.
Séjour de 5 nuits en avril 2022
Réponse de VrboOwner le 23 mai 2022
Your feedback is incredibly valuable as Magical Vacation Homes is always looking to enhance the guest experience and the service we provide. We know how excited our guests are to visit the Orlando area and experience the magic, but when there are challenges with some of the amenities, as you described, it certainly hinders that experience. Thank you for your stay and we hope to see you again soon. MVH
Avis vérifié

4/10 Médiocre

Kayla M.

Les points forts : Arrivée et emplacement
Les points faibles : Propreté et communication

Not great

The property was old, the carpet was dirty, and there were bugs all over the living room/ kitchen. No cleaning supplies provided, no hand soap to wash our hands or dish soap for the dishes. It was close to the parks but that's the only good thing about it. Would not recommend and would not stay there again.
Séjour de 6 nuits en octobre 2021
Réponse de VrboOwner le 6 nov. 2021
Thank you for choosing a Magical Vacation Homes managed residence for your family and taking the time to share feedback about your stay. Clean and comfortable residences are a top priority; therefore, we are truly sorry for the difficulties that you encountered regarding cleanliness. We certainly hope that you will consider giving us another chance to restore your confidence in us and demonstrate our dedication to true hospitality. Warmly, Jasmine Green Guest Experience Manager Magical Vacation Homes
Avis vérifié

4/10 Médiocre

Yulenis I.

Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce

Just convenient location

Good location if you are going to be visiting Disney parks, otherwise the place is outdated, ever so old and smelly, carpets disgusting, looks like they haven’t change it in years( I didn’t allow my kids to walk barefoot) beds itches to lay down( old and didn’t look clean sheet), In kitchen everything old, 2 of the stove ranger s didn’t work. If you are picky with things clean and spotless. This place is not for you!
Séjour de 8 nuits en novembre 2020
Réponse de VrboOwner le 5 janv. 2021
Thank you for your feedback, Yulenis. We'd first off like to apologize for the circumstances you encountered during your stay with us. Your experience is our top priority and we're disappointed to hear that your vacation did not exceed your expectations. We take matters of cleanliness seriously and have submitted this information to our team for review to ensure the best for our future guests. We thank you for bringing this to our attention and hope to have another chance to welcome you in the future. Regards, MVH.
Avis vérifié

10/10 Excellent

Brian S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great property in Windsor Hills

A little hiccup with the door code when we arrived but customer service resolved promptly. Everything including furnishings was in great condition, clean, and trouble free during our stay. Would definitely stay here again!
Réponse de VrboOwner le 2 avr. 2020
Hello, Brian! Thank you for sharing your feedback and for giving the home a 5-star review! Our magical team works hard to provide the best guest service possible for your vacation and we're happy that your door code situation was quickly resolved. We hope that the property was everything you expected and more and that your vacation was full of wonderful memories. Thank you for staying with us and we hope to welcome you back in the future. Your friends, MVH.
Avis vérifié

6/10 Satisfaisant

gaea n.

Great location. Fun bunk room

The good: Great location!! Will definitely stay in Windsor Hills again. Decor of kids rooms was great. Kids loved it! Sofa was cute. Bathrooms and kitchen was clean with all of the essentials. Owner had Great, prompt communications!! The bad: Carpets are worn and dirty, bathrooms are worn and need updating. King and Queen beds and linens are worn out! Almost fell out of bed a few times because mattress is so sloped. Washer worked great, Dryer barely dried.
Séjour de 7 nuits en janvier 2018
Réponse de VrboOwner le 2 avr. 2020
Gaea, thank you for taking the time to provide a review of your stay. We are happy to hear that you enjoyed the Windsor Hills Resort, as well as the decor of the home. We are also pleased to hear that you received prompt communication from us. We appreciate the feedback on the carpets and linens and will investigate further. We hope to see you soon when you return to the Orlando area.
Avis archivé

6/10 Satisfaisant

Convenient location, easy access & plenty of space

Our family was kinda disappointed with our stay. We were referred by a close friend who uses HomeAway all the time but our stay wasn’t that great. The house overall was very nice & a great size however the master bed was broken in several spots including the supports underneath the mattress...yes my husband got on the floor and looked LOL. The mattress itself was very lumpy. When you sat on the bed you basically sunk into the bed. The first night of our stay I pulled back the covers to find dirty sheets on the bed. There was what looked like, makeup smeared all over & dirt stains. I knew they were dirty because I immediately threw them in the wash & they came out clean. We received a welcome video the day before our stay and it stated we would have supplies for one day, dish washer fluid & soap, we didn’t have any of that. Not even a roll of paper towels. We went to target & purchased our own soap for the bathrooms & kitchen, paper towels and other cleaning items. Would we stay again? Yes!! These are minor issues that we had & nothing that we couldn’t take care of ourselves (other than the broken master bed) it was just a bit of an inconvenience that’s all.
Séjour de 4 nuits en novembre 2017
Réponse de VrboOwner le 2 avr. 2020
Thank you for taking the time to leave a review of your stay. We are glad to hear that you enjoyed your stay! We apologize that some of the smaller details appear to have been overlooked, and will conduct some research into the master bed. We hope to see you back in the near future.
Avis archivé

10/10 Excellent

Janet D.

Great Location

This was the first time we have been to Florida, and we will definitely be back. We were made to feel so welcome in your beautiful home - it was spotlessly clean and with everything we could possibly need. The location is ideal for everything - close enough to visit the coast for the day and minutes from the theme parks. We found some excellent restaurants just a couple of miles away - with enough choice to do a different one every night. Thanks again
Réponse de VrboOwner le 2 avr. 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, Magical Vacation Homes.
Avis archivé

10/10 Excellent

Jenkin B.

Great Spot

What a great spot to spend a week! Your place is lovely, very comfortable beds. We had a wonderful holiday and loved your beautiful home. The kids especially enjoyed the pool and the location, so close to Disney, was ideal for us!
Réponse de VrboOwner le 2 avr. 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Avis archivé

10/10 Excellent

Elliott A.

wonderful vacation

Upon our arrival we were delighted to see that the town home was exactly as advertised on the website if not better. It was spotlessly clean and well equipped. I would highly recommend this home and Resort for anyone looking for a getaway near Disney, but far away from the noise and commotion.
Avis archivé

10/10 Excellent

Jon G.

Very nice home!

This was our second year renting a 3 bedroom townhouse in Windsor Hills. This unit was our favorite so far. When we comeback next year....and we will most likely.. we will look for this home first.
Réponse de VrboOwner le 2 avr. 2020
Thank you for taking the time to review your rental property. We take all feedback and comment seriously and appreciate that you have taken the time to let us know about your experience. We hope to see you again on your next trip! Your friends, MVH.
Avis archivé

2/10 Horrible

kendra s.

Not a clean home, old furniture, well below expectations

PROS: Windsor Hills clubhouse is awesome, townhome is close to it, and very convenient to Disney. Management company were very responsive and provided detailed information. Nice flat screen TV's in the house (about the only thing working and/or updated). CONS: After reading the prior reviews I was hoping for something much better than what we arrived at. Overall, the home was dirty with either breaking or broken amenities. The pool (which we paid extra for) was too hot to swim in for two days. I called the management company (which is the only saving grace to this rental property) who came over immediately and turned off the pool heat. However, when I asked for even a partial refund I was told that was not possible. So, I paid for 5 days of the homes pool use to only get to use it for 3. While others might say the mattresses were like "sleeping on clouds," we found them to be extremely broken down. Also, the couches and dining chairs were very used and broken down with bad cushioning. There were stains on the carpet throughout the entire home (this cannot be overstated to how bad the stains are throughout the house). The throw rugs had obviously seen better days as well. The washer smelled like mold and needs a thorough cleaning as well. When we arrived there was food on the wall behind the trash can and all of the baseboards looked as if they haven't been wiped down in years. I actually took pictures of everything which further shows how poorly the house is maintained and/or cleaned. I did call the property management who immediately sent over the cleaning crew who did wipe down the walls. However, a THOROUGH cleaning of the property, along with paint, new carpet, and newer furniture is needed. Other reviewers stated the home was "perfectly clean," maybe my expectations are higher than average. Regardless, when you can't open the blinds to look out to the pool without at least one falling, its a concern. OH! And the back door's manual lock doesn't work. There is a hasp that is operational but disconcerting that this is the only working lock to the door. Overall, not happy about paying more, comparatively speaking, for a home with bad cleaning and maintenance. Would not recommend staying here if your standards of cleanliness and newer furniture are an expectation.
Réponse de VrboOwner le 2 avr. 2020
Hi, Firstly, thank you for staying with us. We are sorry and also disappointed that the property did not meet your expectations. It is our intention to provide the very best vacation home experience for all of our guests. We do have representation in Windsor Hills 7 days a week and we visited the property as soon as we received the call. At the location we did find the pool heat was set correctly but the guest advise it was too hot for them so we turned this down and added some more water to help cool the pool down. We do accept and understand every guest desired temperature will be different. We did have a request to receive a refund for the pool heat but legally we cannot do this as the heat was received and operational. The family that own the property will use the funds received the pool heat to offset the electric bill they will receive. the cost of the pool heat is to get the pool water to the set temperature. If we turn this off and refund the pool heat for guests during their stay they would essentially receive free pool heat as the heat would be relative maintained during their stay. For this reason was why this request was denied. Of course if the pool heat was not operational then we could refund this fee to the guest as the owner would not have a cost to offset. While our General Manager was at the property we did not have records of the items stated of mattress, carpets, washing machine, and dining room chairs. We were made aware of marks on wall by the trash can wall and that the baseboards dirty. We had sent house keeping to the property and resolved these items that day. As Windsor Hills Resort is coming into the tenth year we have upgraded all of our rentals units in our program to ensure that they are still meeting our standards for our guests. Online we have the property photos date stamped on our website that these were taken in September, 2014. At this time frame the property had major upgrades as new paint throughout, ceiling fans, mattresses, comforters, patio furniture and electronics. We have conducted property review today of the sofa, dining room and carpets condition following your feedback. We have scheduled for these to be cleaned professional as well as given the owner a quote for replacement. Again, we would like to apologize for any inconvenience to you and your family, and any lost time you spent reporting the items during your stay. Sincerely, Leigh Bateman President Magical Vacation Homes

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Magical Vacation Homes is a locally-operated management company welcoming over 240 thousand guests each year into 250+ luxury Orlando vacation rentals. Our homes are situated in the area's top resorts, including Reunion Resort as its “Preferred Partner”, giving our guests unlimited access to first-class resort amenities. By being a Disney Vacation Rental Home Connection partner, you'll enjoy the close proximity to Walt Disney World® Resort and many other local attractions, making for a magical vacation experience.

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When booking with Magical Vacation Homes, you're guaranteeing yourself the best rates possible for all of our properties, which is why we encourage all guests to vacation through Magical Vacation Homes. As the property management company, we are able to present all amenities and perks included with our properties. All rentals are personally managed by our wonderful Magical Vacation Homes team, promising to provide the utmost guest service and quality assurance in all of our Magical properties.

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