2/10 Horrible
Pat M.
19 oct. 2025
Les points faibles : ArrivĂ©e, communication, exactitude de lâannonce
It was a nightmare, after the 3rd day and 3 times we were locked out they fixed it. We have been staying in GS 3 to 4 times a year over the past 31 years and this was without the worst experience yet. Started off we were told we could pick up the keys at 3 only to be told 30 mins before it would be around 5pm no big deal right but understand this unit is on the Eastside of OB and the keys/management is on the Westside of GS. Once we got there guess what, keys did not open/work now its after hours and no one knows what to do. We had to walk to the next bldg. and they wasnt happy(becouse we did not use Caribe to rent) anyway they got us in, we rented from Poole group and they could care less.Once inside we noticed the master bedroom did not have a closet(it was locked) and dresser(we had to us the room down the hallway. After all that we tried to enjoy our vacation. The next morning we noticed the toilet did not work plus the master shower was broken. We called and they sent someone out and they fixed it(the toilet not shower) well when we got back to the unit the maintenance man did someone with the door and the 2nd set of keys did not work. Walked back to bldg B to get a new set.The master bed is on its last leg, the head board is leaning against the wall again we just looked over it. The next day we enjoyed the pool area and after 4 to 5 hours we went up to the room to get ready for dinner and again the keys didnt work(this is Sunday) back to bldg B. Nightmare.
Pat M.
Séjour de 7 nuits en octobre 2025
