We have been coming to Port Austin for years. We love these cottages, but they have always been a bit dirty. We were excited about the new owners, but the dirtiness hasn't changed. They have made some nice upgrades, but they aren't very personable and the doors / locks in 2 of the units are a huge issue.
Customer service used to be a thing (pre-pandemic), and it used to matter. I just feel like it's completely lost anymore in the way people communicate. I got locked out of the unit (they don't have keys for all their locks). They gave no instruction of this whatsoever, and seemed very irritated with me and my family as I communicated with them.
We will be checking out some other places next year.