Domaine Privé Entouré de Bois, Étangs, Nature et Paix

Thank you for the kind review, we are glad that your family really enjoyed your stay!

we are disappointed that you felt that the property was overpriced. it was high season and you did pay a premium rate. we would welcome you back at a discount should you wish to return.

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We take cleanliness, maintenance, and guest safety very seriously. During your stay, whenever concerns were brought to our attention, we responded promptly by arranging for our cleaning team to return to the property and address the issues that were reported. We remained in communication throughout your stay and made every effort to resolve concerns as quickly as possible. You chose to continue your entire stay for seven additional nights while these matters were all addressed. Many of the statements in this review do not accurately reflect the condition of the property or our communications during your reservation. Our home is a privately owned vacation property, and while certain owner items are stored on-site as disclosed in the listing, guests have ample space throughout the home for their belongings. We continuously inspect and maintain the property, and after your departure we again reviewed the home and addressed any items requiring attention to ensure it meets the high standards our future guests expect. We encourage prospective guests to consider our long history of positive reviews, which consistently reflect our commitment to providing a clean, comfortable, and enjoyable stay. We appreciate all guest feedback, as it helps us continue improving the experience for everyone who visits.

thank you so much for the feedback. we did address the bee issue and we did clean off and bring in all the outdoor cushions to keep them from weathering outside. guests are welcome to bring them out but, sometimes, guests leave them out even in the rain. we appreciate you bringing this to our attention!

Thank you for the review. We had the decks cleaned and cleared for the summer just after your stay. We also had our landscapers come through to make the grounds even more enjoyable. We are only 15-20 minutes from the city of Buffalo and less than 10 minutes to area beaches, major grocers, restaurants, etc. we wish that you had asked us for recommendations, we have plenty. The area really is convenient to a lot even though it feels secluded and tucked away.

thank you for the feedback. we have a new cleaning crew that is on top of all cleaning issues and we take this seriously. as for check out times, we are happy to accommodate later check outs with communication. just send us a message or give us a call!

It’s unfortunate that no written feedback was offered to address.