2/10 Horrible
John F.
22 mars 2025
Les points forts : Arrivée et emplacement
Les points faibles : Communication et exactitude de l’annonce
Trouble right from the start
This review is by a person renting houses in Kissimmee for many years, the last 7 in Reunion,with a 5 star renter rating with VRBO. Upon arrival, we walked up to the front door only to find a dead, emaciated rat. I have pics of that. The house is nice. The property manager is trouble. The house is advertised as having all resort amenities included. I confirmed that with the PM when booking in June 2024. He confirmed that wristbands would be provided for all my guests. This was re-confirmed the first week of Jan. 2025. Before the arrival of our 2 week stay, he even asked for the names of all 6 guests. After checking in, I was told that he had exceeded his monthly allotment of wristbands to give out! What! After numerous texts and emails and waiting for one week, we finally got the wristbands and access cards. So, for half of our stay, my grandchildren did not have access to the water park. In mid-week, the gas to the house was turned off. No gas stove, no gas grill, no hot water (so no hot showers). The PM said this was due to a gas leak at the next door neighbor's house, so gas to our house had to be shut off. I spoke to the neighbors and confirmed that they had no gas leak. 1 day later, gas back on at our house. Hmm, gas bill not paid at our house?? I have been offered a 1 day refund. This does not make up for disappointing my grandkids. Refund promised within 12 business days of check-out. Still no refund 15 days later. All you get is apologies. Doesn't cut it.
John F.
Séjour de 14 nuits en février 2025
