I am requesting that the Executive Resolution Team take another look at my case because the resolution I received does not fairly reflect the condition of the property or the impact it had on my stay.When I booked this home, I expected what every guest reasonably expects—a clean, sanitary, and move-in-ready property. Instead, I arrived to find the home in an unacceptable condition. The property was dirty, and, most concerning, there were blood stains on the bedding. This immediately raised serious concerns about the cleanliness and sanitation of the home.Rather than beginning our vacation, we were forced to spend our first hours cleaning the property ourselves before we could comfortably use it. Time that should have been spent relaxing with my family was instead spent doing work that should have been completed before our arrival. This was not the experience that was advertised or that we paid for.Because the property’s condition substantially diminished the value of our stay, I requested a 60% refund. I believed this was a reasonable request considering the unsanitary conditions, the inconvenience, the disruption to our vacation, and the fact that we had to clean the home before we could enjoy it.Vrbo ultimately refunded only 365. While I appreciate that some compensation was provided, it does not adequately reflect the seriousness of the issues we encountered or the loss of the vacation experience we purchased. A partial refund of this amount falls well short.