Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Booking with Akumal Direct Reservations (“ADR”) was great. Their customer service is unmatched. The condo is perfectly located, has easy walk-out pool access, & is across from a convenience store. It's comfortably furnished and has high-end finishes. Daily housekeeping is provided by Ligia, who was wonderful.While ADR handled all things booking-related, the condo maintenance itself is managed by a local company, Green Eyes (“GE”), who left much to be desired. While GE is physically located across the street & provided various contact numbers, it was difficult to get any assistance. Throughout our stay, we encountered:1. Broken fridge. Repairman was sent, but it never got cold enough to safely store food.2. No internet and no communication when it would be fixed. Another guest was provided an LTE router, but that was not offered to us.3. Broken pool filter/dirty pool water. When mentioned to GE, they said they don’t deal with the bldg exterior. Pool was subsequently shut down for cleaning with zero communication on when it would be usable.4. No running water half a dozen times. The first time, we messaged GE but they never responded. Another time, we stopped in-person and were again told they don’t deal with the bldg exterior (water pump). We never received any communications on outages or when they would be fixed. 5. Not enough toilet paper. GE told us to wait until the maid arrived later that day, but finally gave us one whole roll to hold us over.6. Several smaller issues such as rusted lockbox, broken safe, burnt out light bulbs, insufficient beach towels, broken glass in sand surrounding pool.The only saving grace to all of this was the impeccable communication and customer service from ADR. When GE was unavailable or unresponsive, the folks at Akumal Direct were and went out of their way to help out. We will definitely return to Akumal and D
