★Offre spéciale nouveau propriétaire🌼 Jacuzzi - Foyer extérieur - 5 minutes ➡ Tech

Thank you for taking the time to share your feedback, Jana. We take every review seriously and are always looking for ways to improve, so I'd like to address a few of the points you raised. Our listing photos were taken by a professional real estate photographer and are not 'photoshopped' — what you see is genuinely the home as it is. The furniture is only about four years old, well cared for, and we regularly receive compliments on the comfort of the home and the mattresses in particular. As for the hot tub, it can look cloudy for a short while right after it's drained, refilled, and treated, but it is cleaned and maintained between EVERY single stay and is NEVER left in poor condition. I'm sorry the stay didn't meet your expectations. A quick review of our reviews show that we host many happy guests at this home and would gladly have made anything right had we known during your visit.

Hey James, great to have your feedback. If you'd have let me know what made that a 4-star while you were staying at the house, we might could have made it a 5-star stay for you and a 'great' place to stay in Lubbock.

Thank you so much for your kind review. We appreciate you and would be more than happy to host you any time you need a house in either Lubbock or Amarillo!

Thank you for staying with us! We appreciate it and would be happy to have you back any time!

That's quite a review. Thank you for the feedback. I’m sorry your check-in didn’t go smoothly. That part is not completely on us, and here is what happened. This platform doesn’t always pass check-in instructions from our property management system for some reason. When I was notified, I resolved it immediately, and it was well under the hour described. This is not a typical check-in for our guests. I do want to put the rest of this review in context. This home holds a 4.92 rating across 252 reviews on platforms, is a Guest Favorite, and carries a 9.6 on this platform, placing it in the top 10% of Lubbock-area stays. Guests consistently praise the cleanliness, the comfortable beds, the stylish interior, the backyard, and the hot tub. On the hot tub: it is professionally cleaned after every single stay without fail, and it's drained and completely refilled every couple of stays. Cloudiness can appear right after a cleaning and chemical treatment, and West Texas wind kicks up a lot of dust, but it is not a sign of a skipped cleaning. To be very clear, we take hot tub care very seriously because it’s a major draw for this property. Had you let us know during your stay, our cleaner would have come out right away rather than waiting until after the stay to blast us. We are repairing the gates and replacing any damaged fence pickets today. Thank you for pointing those out. We’re glad you found the bedrooms comfortable, and we wish you the best.

Yay! We're so glad to hear you enjoyed your stay with us. Keep us in mind for your next trip to Lubbock. We'd love to host you again!

Thanks for staying with us and hope to see you again next time!

Thank you so much, Sue! We hope you loved your trip to Lubbock and your stay in our house. We're happy to host you any time you need us!

Awesome to hear about your stay at our Magnolia House in Lubbock and we're so happy we could play a part in making it amazing!! That you for being such an excellent guest. We'd welcome you back any time.

Thank you so much for taking such good care of the house. Holler any time you return and need a place to stay!!

Thank you so much for coming to stay with us. You’re welcome any time you’re in town!