2/10 Horrible
Christian O.
4 juin 2024
Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
BED BUGS - BEWARE!
BED BUGS - BEWARE!!
We stayed at No Bad Days, provided by AMI Locals. Our 2 yr old daughter was waking up every night crying and we realized near the end of our trip, that she had these bites all over her body (arms, legs, back and chest). We tried to bring our concerns AMI management and how we suspected them of being bedbugs. After 2 weeks of back and forth emails, AMI did have reports of someone inspecting the house for bed bugs to which none were found. I know from experience of having bed bugs as a kid, the they are not easily detectable, even with professional assistance.
AMI wanted to try and claim that these bites were from no-see-ums, which makes no sense because no one else in our group (of 7) had similar bites and we all spent the week together always in the same place. Additionally - the biting sequence is in line with what you'd find from bed bugs and NOT no-see-ums (see screen shot from website describing difference).
We requested a 50% refund as we found that would be fair as we did enjoy most of our stay but this experience caused our daughter discomfort every night and also caused us to have to leave our suitcases in the garage for 2 weeks while they conducted their internal investigation. Ultimately, we were offered a nominal refund which we do not see as sufficient.
All in all I wish AMI would have been reasonable and turned this into a good customer service situation, but they were standing their ground about this being no-see-um bites which is ridic
Christian O.
Séjour de 7 nuits en avril 2024