2/10 Horrible
Kimberly C.
2 juil. 2025
False advertisement
We had to cancel our stay because the VRBO listing stated in 3 different places that the property had a pool and a golf cart. When we received the confirmation and listing from Vacassa a month prior to our stay which was booked 7 months prior, their listing did not show a pool but had a pic of the golf cart. They said that the picture portrayed the fact that you may rent a golf cart. Hmmm. Does that mean the picture of the beds mean they don't have any beds but you may rent them? After numerous hours calling Vacassa and talking with them we were told several times that a supervisor would call us back but they NEVER returned my calls like they said they would. Finally they offered the golf cart. I shouldn't have had to fight for it like I did. There is absolutely no pool on the property nor in the neighborhood. I was told we would have to drive 20 minutes to the nearest public pool. We found all of this out a month before our vacation and struggled to find a replacement since everything was booked. VRBO was generous and upgraded us to another property at no charge and Vacassa refunded us but it almost ruined our vacation. Hopefully, they have corrected their listing but if they haven't...buyer/renter beware!
Kimberly C.
Séjour de 5 nuits en juin 2025




































