Serenity Mountain Pool Lodge, Theater Room, Sleeps 42, Indoor Pool!!!

Thank you, Chad! We’re glad to hear the pool was freshly serviced and ready for you on arrival. We hope you had a great stay and would love to welcome you back anytime!

Thanks for the kind review and please come back soon.

Thank you so much for your wonderful review! We’re thrilled to hear that your family had plenty of space to relax and enjoyed all the amenities — from the game room to the pool and hot tub. It’s great to know the home had everything you needed for a memorable stay. We truly appreciate you choosing Bear Camp Cabin Rentals and hope to welcome you all back again soon! Warm regards, Bear Camp Cabin Rentals

Thank you so much for your kind words! We’re thrilled to hear you had a great time and enjoyed the space and views. We're glad the cabin felt cozy for your stay. We hope to welcome you back again soon!

Thank you so much for the kind words! We're thrilled to hear the cabin was everything you imagined for your mountain getaway. It means a lot to know you had an epic weekend, and we'd absolutely love to welcome you back anytime!

Thank you so much for your kind words! We’re thrilled to hear that you and your group enjoyed the fantastic views and found the space just right for everyone. It means a lot to us that you all had such a great experience. We’d be honored to host you again anytime—you're always welcome back!

"Thank you so much for choosing our place to host such a special gathering! We're thrilled to hear that the setting added to the beauty of your wedding celebration and that it was perfect for bringing friends and family together. It was a pleasure being your host, and I'm glad we could help make everything go smoothly. We’d love to welcome you and your family back anytime for more memorable moments!"

Thank you so much for taking the time to leave this wonderful review. We’re thrilled your team enjoyed the game room, theater, and pool—there really is something for everyone, and we love hearing that your group made the most of it! I’m sorry to hear you encountered a few minor issues during your stay. Please know our maintenance team has already been notified, and we’re working to have everything in perfect shape for your next visit. It was our pleasure hosting your team, and we can’t wait to welcome you all back again soon! If there’s ever anything more we can do to make your stay even better, don’t hesitate to let us know. Warm regards, The Bear Camp Cabin Rentals Team

Thank you so much for taking the time to leave a review of your recent stay at our vacation rental! We're delighted to hear that overall, you had a great experience. It's our top priority to ensure our guests have a wonderful and hassle-free stay. We apologize for the small issue you encountered during your stay, but we're glad to hear that our team was able to address it promptly and to your satisfaction. We truly appreciate your understanding and patience in this matter. We look forward to hosting you again in the future and providing you with an even more enjoyable experience. Please don't hesitate to reach out if you decide to return or if you have any suggestions for how we can further improve our vacation rental. Your feedback is invaluable to us. Thank you for choosing to stay with us, and we can't wait to welcome you back!

Thank you for your detailed review! We're thrilled to hear that you found our cabin spacious and accommodating for your group of adults. It's fantastic that you enjoyed the great views and the amenities like the game room, pool, and hot tub areas. We apologize for the oversight with the lack of trash bags in the kitchen, but we're glad you were able to quickly resolve that issue. Your feedback is valuable to us, and we'll ensure that essential amenities are always stocked for our guests in the future. We're pleased that the cabin had everything else you needed for a relaxing weekend retreat and that its proximity to town and navigable roads added to your overall experience. We hope to welcome you back for another enjoyable stay in the future!

We are so glad to hear it! Thank you so much for choosing us!

Thank you for sharing your feedback! We're happy to hear that the game room and the table and chair setup were highlights during your stay. We also appreciate you pointing out areas for improvement. We apologize that your maintenance request wasn’t addressed in a timely manner — we’ll make sure to follow up with our team to ensure future requests are handled more promptly. As for the HVAC, we understand how important comfort is, and we’ll look into ways to improve the temperature regulation for future guests. We’re also sorry about the lack of yard space — the community pool is a great option, but we understand it’s not the same as having your own outdoor area. Thanks again for your valuable input — it helps us improve. We’d love to welcome you back in the future!

Thank you for your feedback and kind words about our place. We're glad to hear that you found it beautiful and spacious. We apologize for the minor issues you encountered during your stay, including the shower leak, electrical outlets, and the upstairs AC unit. We appreciate your understanding and are pleased to know that most of these issues were addressed promptly and successfully. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back in the future and ensuring a seamless stay. Best regards,

Thanks for your review and please come back

We are so pleased to hear you enjoyed your stay! Thank you for your understanding about the theater room issue; we appreciate you letting us come out to fix it. We would love to have you all back!

Thank you for your feedback, and we're glad to hear that you found our cabin amazing. We sincerely apologize for the issues you encountered during your stay. Your comments are invaluable in helping us improve. We take your concerns about the bunk beds and the leaking issue seriously, and we will address them immediately to ensure that future guests do not encounter the same problems. Our goal is to provide a comfortable and safe environment for all our guests, and it's clear that we fell short in this regard during your stay. Please know that your feedback will help us make necessary improvements, and we appreciate your understanding in this matter. If you ever decide to stay with us again, we'll strive to provide you with an even better experience. Once again, we apologize for any inconvenience you experienced, and we appreciate your honest feedback. Sincerely,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that your family had such a great time and enjoyed all the amenities, especially the game room, pool, and theater. It sounds like your group made some wonderful memories together! We're also glad that the large dining table was perfect for your family game nights. We appreciate your feedback about the oven and the sinks, and we’ll make sure to address those issues right away. It’s always helpful to hear how we can improve, and we’re grateful for your understanding. Thank you for recommending our home, and we’d love to welcome you back for another family getaway in the future!

Thanks for your review, I will check into these issues. I see a note where you reported the Jacuzzi in the master but nothing else.

Thank you for taking the time to provide feedback on your recent stay. I'm truly sorry to hear that your experience did not meet your expectations. Please know that we take comments like yours very seriously, and your concerns are already being addressed. I apologize for the condition of the deck, bunk beds, gas grills, and the toilet issue you encountered. These are not the standards we strive to maintain, and I have already scheduled the necessary repairs and replacements to ensure these issues are resolved immediately. Our team is also revisiting our inspection process to prevent these types of problems from occurring in the future. I appreciate you bringing these matters to our attention, as your feedback helps us improve and ensure a better experience for our future guests. I hope we will have the chance to host you again and provide you with a stay that meets the high standards we aim for. Warm regards,

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you recognized the potential of our vacation rental and enjoyed the abundance of arcade games available for your family's entertainment. Creating memorable experiences for our guests is our top priority, and we appreciate your valuable insights on areas where we can improve. We apologize for any inconvenience caused by the cleanliness of the upstairs bedrooms and the height of the bunk beds. Your comments have been shared with our housekeeping team to ensure that all areas of the property receive the attention they deserve to meet our guests' expectations. Additionally, we will conduct a thorough inspection of the furniture, appliances, and amenities to ensure they are secure and in proper working order for our guests' safety and comfort. We truly value your input and hope to have the opportunity to welcome you back for an even better experience in the future. Please don't hesitate to reach out to us directly if there's anything else we can do to enhance your stay. Warm regards,

Thank you for sharing your feedback. We’re truly sorry to hear that parts of your stay didn’t meet your expectations. While we’re glad you enjoyed the space, cleanliness, and the fun of the arcade, we completely understand your disappointment regarding the issues you experienced—especially given how important the theater room, exercise equipment, and other advertised amenities were to your weekend. We sincerely apologize for the delay in response and the lack of follow-up during your stay. That’s not the level of service we strive to provide, and we’re actively addressing the concerns you mentioned—including the audio in the movie room, the exercise equipment, lighting, and the propane for the grill—to ensure future guests don’t encounter the same. We truly appreciate your honest feedback, as it helps us improve. If you decide to stay with us again, we’d love the opportunity to make it right and give you the full experience you were hoping for.

Thank you for sharing your experience at our vacation rental. We're delighted to hear that you and your family enjoyed the beautiful location and the various amenities our property has to offer. We appreciate your feedback regarding the maintenance issues you encountered during your stay. Please accept our sincerest apologies for any inconvenience these issues may have caused. Rest assured, we are taking your comments seriously and addressing each concern promptly to ensure a better experience for our future guests. Your detailed feedback regarding broken beds, malfunctioning hot tub jets, cleanliness, and various other maintenance issues has been forwarded to our maintenance team. We are committed to resolving these issues promptly to enhance the overall quality of our property. We understand the importance of a comfortable and well-maintained vacation rental, and we apologize for falling short of your expectations in this regard. We strive to provide a memorable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back in the future to experience the improvements firsthand. Thank you once again for choosing to stay with us, and we look forward to the possibility of hosting you again soon. Warm regards,

Thank you for your review of the cabin. The remote was in the cabin the whole time it was found under the theatre chairs by the cleaner that cleaner also said it was on the mantel when they cleaned it the last time which I agree it should have been in the theatre room. I am not sure how it got under the chairs but that is where it was found and this remote is a 500.00 remote so we can't just have an extra one here because it is so expensive. the fridge downstairs was fixed after your stay it was on showroom mode and needed to be rebooted and reset so I am very sorry about them not being able o get out there with it being the holiday until after your stay. I looked and a lot of these complaints were not reported to us so I am going to copy and paste this for our maintenance department so I thank you for letting us know about this and we will get it fixed. Thank you once again.

Thank you for sharing your experience of your recent stay at our vacation rental. We're delighted to hear that both adults and children enjoyed their time at the house, finding everything to be their favorite. The heavenly views and ample space are indeed wonderful features of our property. We apologize for any inconvenience caused by the evidence of overuse in some areas of the rental. We understand how important it is to have properly functioning kitchenware, and we regret that some pans did not meet your expectations. We will address this issue and ensure that all cooking utensils are in excellent condition moving forward. We're sorry to hear about the confusion you experienced regarding communication and the coffee pot situation. We will review our internal processes to ensure better coordination between VRBO and Bear Creek Cabin Rentals, as well as improve our response times to guest inquiries. Your feedback regarding the incorrect information about the coffee pot and the confusing directions is greatly appreciated, and we will take steps to rectify these issues promptly. We apologize for any cleanliness issues you encountered, particularly in the movie theater area. We strive to maintain a high standard of cleanliness throughout the property, and we will address these specific areas to ensure they meet our expectations. Regarding your feedback on customer service provided by Bear Camp Cabin Rentals, we apologize for any shortcomings you experienced. We appreciate your candidness, and we will use this feedback to improve our service and communication with guests. Despite the issues you mentioned, we're glad to know that you found the rental to be nice, spacious, and with a beautiful view. We value your feedback and your patronage. If you decide to visit the area again in the future, we would be honored to have another opportunity to provide you with an improved experience. Thank you for your valuable review.

Thanks so much for your review and please come back. We are fixing those issues.