Lucy's Mountain View

Thank you, we enjoyed having you!

Thanks for your review. We have a firm refund policy and we do not give refunds to people who "choose" not to stay with us. After arriving on the property you stated that your sister did not want to to stay due to the road. You never mentioned that she was "sick" just that she didn't like it. You also stated that you may or may not come back, and that you may allow a family member to come stay in place of your sister which we advised you would be just fine. After that you proceeded to stay for about an hour and half. Which means we DO have to get a cleaning crew in to sanitize the entire home. You left and never canceled your stay or contacted us again until weeks after your stay. IF in fact your sister had become ill and you were unable to stay for this reason we would have gladly worked with you on exchanging your dates. Simply not liking the drive is not grounds for a refund under our cancellation policy. If you had not stayed in the home as long as you did we may have discussed the cleaning fee at that point. Unfortunately, if you eat part of the burger, your paying for the burger.

Thanks for your feedback and mentioning that we were accommodating, with many messages prior to your stay, rescheduling your stay etc. Which makes me wonder why you didn’t mention any of these issues to us during your stay? Lucy’s is a guest home as it was built, it is a rustic house which is shown in the photos. At a price point that is not expected to be fancy nor perfect. We have photos of the property as they are. As travelers you should do better planning. If you’re looking for something well under what a hotel costs per night you may know that it’s not generally going to have a pillow menu or breakfast in bed. If your wife was that upset, we would have appreciated getting a message so that we could send you on your way to a hotel or somewhere more accommodating we would NEVER want someone here that is uncomfortable in any way. As listed in the welcome guide the cat does try and enter into the home, but is NOT allowed in. I think in the future not only should you try for a 5-star hotel, you should also let the owner know you have issues so they can help you out instead of just throwing 2 stars at something.