piscine privée d'eau salée surdimensionnée avec ponton, accès direct au GoM

Thank you Cara for this amazing review. We are happy you enjoyed your stay with us! Kind regards, Villagoona team

Thank you so much for your kind words about our home and for highlighting how much you enjoyed the pool area and the overall stay. We’re glad you found the location relaxing and convenient as well. We truly understand your concern about the cameras. To clarify, all of our cameras are located around the outside of the property, with the exception of one security camera in the patio area. This particular camera is installed by our professional security provider (ADT) and was required by our insurance company. Unlike consumer cameras such as Ring, these cameras do not record or listen to conversations – they are strictly for property security. We want all of our guests to feel comfortable and safe, which is why these measures are in place. It’s similar to how hotels often have cameras in shared areas, such as pool decks, for security reasons. That said, we take your feedback seriously and will continue to review how we balance guest privacy with security requirements. We’re so pleased you had a wonderful stay overall and enjoyed your time by the pool. We’d be delighted to welcome you back anytime!

Thanks for your review. We are a little bit surprised by some points mentioned in your review, as your husband has confirmed via text message that you had a great time and nothing to complain about your stay. With regards to you feeling “uncomfortable the entire stay” and that “nothing was listed in the agreement that we would have to do a in person introduction with the home manager”, this is simply not accurate. This is a big house with many features and to welcome our guests ensuring they have no questions on appliances, our property manager does a mandatory check-in (as is in all vacation rentals I stayed in). You were informed about this, as we are asking our guests what time they are arriving and wanted to be checked-in, to ensure our property manager is there to welcome you. On the form you have signed yourself, you stated that you would like a check in upon arrival time at 3:30 pm. Our property manager was at the property waiting for you until 4.15 pm, yet you have not showed up before 4.30 pm and did not think it might be useful to give our property manager a call that you will be late for check-in. His phone number amongst other instructions, such as access code to the house, were on your welcome letter. Since our property manager had to come over a 2nd time to perform the check-in because you have not informed him of your delay, we were charged in addition – a fee we have paid and not asked for a reimbursement from you, though the additional cost is due to your miscommunication. You mentioned the cameras around the house – these are required by our insurance company and are also in place to protect our property. The cameras are installed outside and only record clips if e.g. guests are accessing restricted areas (as is the area around the pool equipment). The clip you mentioned was recorded because you have accessed this area although access is prohibited by guests without asking. The area is restricted due to sensitive equipment for the pool and the A/C (amongst others). We have stored our kayaks there to keep them safely stored away from e.g. heavy wind gusts the day before your arrival. One of your guests accessed this locked area and took out one kayak, leaving them unattended on the lawn, despite the risk of a heavy thunder storm with high wind gusts. By asking you to store them safely in another area, we are protecting our property while ensuring that future guests will be able to use those kayaks as well. While speaking about our property and not following the house rules you have accepted by signing our agreements, you have placed a boat trailer on the driveway which is forbidden and if we receive a fine for this, we will bill it to you. There is dedicated parking for boat trailers, an information we could have given you, if you had given this information although requested. Coming with the boat trailer, you have brought your boat in, an information also not given prior to checking in. The maximum capacity of the house is 8 guests and we need to ensure this for our insurance company, needing to know who is at our property at all times during the stay to ensure undiminished coverage. You have decided to invite more than 8 guests to our property, leaving not only us, but also your guests at risk with regards to insurance. Next to damages in the house, such as nail polish on the newly purchased blanket, also broken kayak paddle etc., our cleaning team charged us in addition to the normal cleaning fee, as the house was excessively dirty after your stay. I hope you do understand that the above mentioned violation of our house rules do make us uncomfortable too. We have decided not to charge you any of the extra fee incurred after your stay, but felt a public response to your review is adequate.