Quai privé pour bateau, 2 suites parentales, barbecue, vue sur le lac, proche de Yosemite

Thank you 😊

Thanks Oscar! We would love to host you again :)

Thank you, glad you enjoyed your stay!

Thank you Taleha!

We are so happy you enjoyed your stay! We would love to host you again! Thanks!!

Thank you Michael!

Thank you for your review! We would love to host your group again! We took the curtains to the dry cleaner, thank you for bringing that to our attention.

We are so glad you enjoyed your stay!

Thank you Jeff! We are grateful the review and the feedback and are glad you appreciated the details of the newly updated home.

We are very sorry this guest was not completely satisfied with their stay as that is always what we strive for. The reason we require most communication to be done on the app is so we can look back to verify the chain of events, train if necessary, and have evidence to support any claims. We looked at time stamps and our messaging with Mishal was immediate each time. As we shared with Mishal, the floors were mopped several times prior to arrival (hence the smell of Pine Sol) however, the nature of the LV flooring is such that dirt had been going deep into the wood grain unbenownst to us. The top surface of the floor was clean but when socks were worn the fabric was able to push down into the grooves and pick that up. We offered to send the cleaner back to deal with it immediately, but we did not receive a response. Upon check-out a deep clean was performed on the floor (hands and knees, steam, rags, mulitple steps) and it is now spotless. It should not be that way anymore as the cleaner is now aware of what needs to be done each time. For those building a house or choosing new floors....know this happens! Unfortunately, we are unable to control things outside the house, such as dogs, especially when it is from other vacation rentals and we are glad that it is not a full time homeowner! Barking dogs can certainly be annoying. We are never happy when guests don't have a five star experience but are glad we were able to remedy this for future guests.

Thank you!!

Thank you for the review Thomas. We love hearing about our guests experiences there. We spoke to the cleaners about making sure under the beds are dusted better and apologize that area wasn't dust free like the rest of the home. Regarding the code, check in time is 4 pm. We agreed to an earlier check in and our system glitched in sending the code. You sent us a message at 3:37 stating you arrived and the code was sent immediately. We always strive for a smooth check in and are sorry to have upset the start of your trip with that slight delay. We hope you enjoyed the rest of your stay!

Thank you Brian!