Cottage en A en bord de l'eau, couchers de soleil magnifiques, amusement en famille

Hello Christiana, Thank you for sharing your feedback. We’re glad you and your family enjoyed the waterfront view and the theme of the cottage. We’re disappointed to hear that you felt the property did not meet your expectations. Cleanliness and providing a comfortable experience are very important to us, and we take these concerns seriously. We did reach out to you during your stay to check in and make sure everything was going well, and at that time no concerns regarding cleanliness, odors, the air conditioner, or missing supplies were brought to our attention. Had we known about these issues, we would have made every effort to address them promptly while you were there. We also apologize for the inconvenience regarding the towels and missing kitchen and bathroom supplies. Those are certainly things that should have been in place for your arrival, and we will be working with our towel supplier and our turnover team to ensure this does not happen in the future. We appreciate your positive comments about the location and the pirate theme. We’ll use the rest of your feedback to continue improving our guest experience.