8/10 Bien
Tim W.
8 mars 2025
Les points forts : Propreté, arrivée, communication et emplacement
Les points faibles : Exactitude de l’annonce
Great Property and Location... however, be specific on unit you reserve
Pros: The property is beautiful, clean, in a great location, smaller than some of the properties around it (which we liked). Staff was fantastic -- everyone was very helpful including valets, housekeeping, beach staff, front desk (with one cavat - see Cons) and Christian makes a great margarita in the bar! Cons: There is construction on a new property going up immediately adjacent on the north side of the building. Having read previously comments about that, we specifically looked for and booked a unit that was represented as being on the south side. However, after checking in, our unit was on the north side. Construction started precisely at 7:00am the next morning, and I immediately went to the front desk to request a change to the south side as all the pictures in my reservation showed. Problem was, being told they were totally booked and nothing was available. I asked to speak to a manager and also sent an email to Franklin who was our contact during the reservation process. Within an hour or two, Franklin responded saying that he was able to move us to another unit on the south side (and, right across the hall). We were grateful for Franklin and the move as we had 4 more days of our trip remaining. From that point on, our stay was great! The punchline is... be aware of what unit you are actually reserving as the pictures may not be representative of the unit you actually receive. And/or, specifically request a unit on the south side of the building!
Tim W.
Séjour de 5 nuits en février 2025
