LUX, Maison Greys Ferry Rénovée et PATIO --15 Min des Attractions !

Laurie, thank you for feedback. We use a professional cleaning service that prepares the property before every guest's stay. Unfortunately, the cleaner assigned to the home the day of your check-in experienced a tragic and unforeseen car accident and was rushed to the hospital. We were not aware the cleaning had not been completed. As soon as you contacted us, we apologized and immediately arranged for a replacement cleaning team to service the property. We also offered to pay for dinner for your family at a restaurant of your choice so you could enjoy your evening out, while the home was being professionally cleaned. You preferred to remain at the property, so our replacement team arrived immediately and spent several hours cleaning the home. When they finished, we personally checked in with you to confirm the home was back to our usual standard and you told us the cleaners “did an amazing job.” We checked in with you again during your six-night stay, and you stated "we have no complaints." Regarding the cosmetic items in your review: we’re happy to confirm that the home is clean, fully functional, and ready to comfortably accommodate our guests. Also, because the extra trash and recycling bins are outside on the curb of a public street, we cannot prevent an occasional passerby from placing trash in the trash bins. We take our guests’ experience seriously and will always work quickly to make things right if an unexpected problem arises.