2/10 Horrible
Michael S., San Antonio
20 août 2022
Les points faibles : Propreté, communication, emplacement et exactitude de l’annonce
Don’t rent from Breakaway Vacations or this condo
Rented this condo for 2 weeks, upon arrival greeted by ants, fan on lanai burnt out, tub in bathroom wouldn’t drain, filter for ac unit was propped up by bottle of floor cleaner, and main bathroom was tiny, not “spa like”. Contacted Breakaway Vacation (management company), would send over maintenance, which they did, fixed what they could. Put in Walmart box fan for lanai, left ac unit as is. The icing on the cake was they started construction on the complex the second week, and we were the only ones there. Kim and her team said they had no idea this was happening, a management company not knowing about construction. My husband spent the 2nd week on the phone, at her office, what an enjoyable vacation, her response was always she was unaware, yet when we looked back at reviews the lanai fan was reported in June we were there in late July, her response she doesn’t read all the reviews,really. She would switch us to another condo however it wasn’t Gulf front who wants to move on vacation. After much arguing she relented and refunded us 4 nights but rounded down to her favor, a deliberate insult. Do not rent from BREAKAWAY VACATION, there are too many other good, reputable companies to choose from. What a sad representation of SANIBEL, Kim and her team don’t care once they have their money. We took pictures of everything will contact BBB and hopefully they will be able to contact owners of this condo, I’m sure they don’t know how Kim and her team operate, whatever happened to do the right thing. I’m sure this will not be posted but we will be back to SANIBEL just not with BREAKAWAY VACATION. Renters beware. We will be very leery of using VRBO IN THE FUTURE. Only as good as the owner.
Michael S.
Séjour de 14 nuits en juillet 2022