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It was a pleasure to host both of you.

Hello James, you rated your stay as 5 stars overall with me which includes (cleanliness, house rules, communication). Vrbo user interface has nothing to do with my listing ratings. I wish you contacted their customer service regarding such experience instead of lowering the ratings.

Hello Kathie, I'm sorry you felt that way. I believe we addressed all your concerns during your stay, but it seems you were not content with the responses. Let's address them here again: 1. "Filthy" Door: Due to weather elements, the door may appear dirty, but this is a natural occurrence. Please note that door knobs and locks are sanitized regularly, and the door's functionality remains intact. 2. "Perfumed" Duvet, Top Sheet, and Washcloth**: Most of my guests are satisfied with the duvet cover and washcloth. When you requested fresh ones, they were promptly provided. Regarding the fragrance, we use Febreze to freshen the bedding after it has been washed. 3. Parking: My listing clearly states that guest parking is in the cul-de-sac to avoid blocking the driveway. Despite multiple reminders, you repeatedly ignored this rule. This is a crucial part of our house rules. 4. Small Ceiling Device: When VRBO customer service contacted me about your concern regarding this "mysterious" device, I explained that it is a smoke detector. I encouraged you to take videos and pictures to verify its purpose. 5. Lake View: I have never claimed that the property has a lake view, and I do not agree with such a description. 6. Remote: When you informed me about the damaged remote button, I provided a backup remote for your use. I hope these written responses are reassuring. VRBO does not allow hosts to write descriptive reviews about guests, but here are some reasons I would avoid renting my place to you again: - You were very rude and aggressive and did not follow house rules. - You repeatedly parked your car in the driveway, blocking others, and were aggressive when asked to move it, despite guest parking being less than 50 feet away. - You rummaged through items designated for the cleaning crew and left a mess. - You locked yourself out one morning and blocked my wife's access to work by parking in the driveway. When my wife entered the master code for you, you rudely demanded the code and slammed the door so hard it woke up my sleeping children in the adjacent building. Overall, after hosting hundreds of guests across various platforms, I have never encountered such a rude, entitled, and aggressive guest. I would avoid renting to you at any cost, as you are better suited for a hotel. Sincerely, Wais