Ohana Kioloa à la Plage de Kioloa

We are incredibly grateful that you took the time to leave us a 10-star review! Thank you, Kita! - BCH Team

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the location, the lovely views, and that our guest support team was helpful throughout your stay. We're sincerely sorry for the issues you experienced. The septic system problem was unexpected, and we understand how disruptive it was to have the property unavailable while it was being attended to. We appreciate your patience while we arranged for it to be emptied and unblocked as quickly as possible. We also apologise that the cleanliness of the bathroom did not meet the standard we strive to provide. This is certainly not acceptable, and your comments have been shared with our housekeeping team so we can ensure our quality checks are more thorough. Regarding the third bedroom, the property layout is described in the listing, including that it is accessed separately from the main house. We understand this configuration may not suit every group, particularly those travelling with young children, and we appreciate your feedback. Thank you again for your comments. Guest feedback is invaluable in helping us improve, and we hope we have the opportunity to provide you with a much better experience in the future.