The Happy Shack Hawley Beach

Thank you for your review. We are disappointed by several of the comments, particularly as we were not given a reasonable opportunity to address them during your stay. The phone number provided with the booking was an overseas number we were unable to contact, and our messages through the booking platform went unanswered. We also left our direct contact details at the property. Detailed sauna instructions were sent through the platform and we offered complimentary use of the sauna as a goodwill gesture, but unfortunately did not receive a response. Regarding the patio door, there was a second door providing access to the patio from the bedroom, so the area remained accessible while the other door was being attended to. We are surprised by the comments regarding maintenance, kitchen items and cleanliness, as none of these concerns were raised during your 13-night stay. Had we been made aware of them, we would have acted promptly. We take guest service, cleanliness and maintenance seriously and do not believe this review reflects the experience most guests have at The Happy Shack. We encourage future guests to consider our many positive reviews across our other booking platforms, which provide a more balanced representation of the standards we consistently deliver.