Retraite Brant Lake - Capacité 17 - Jacuzzi !

Thank you for taking the time to share your feedback. We take every guest concern seriously, particularly those involving safety. When you contacted us regarding what was initially reported as a carbon monoxide alarm, we immediately instructed you to leave the home until the situation could be evaluated. Once it was clarified that the issue involved intermittent beeping rather than an active alarm, we investigated the matter. The home is equipped with properly installed smoke and carbon monoxide detectors, and we maintain our life safety systems accordingly. We also respectfully disagree with several statements in your review. The property is professionally serviced by a licensed pest control company on a monthly basis, and while an occasional mouse can occur in a cabin located in the Adirondacks, we did not find evidence supporting the characterization of the home as having a mouse infestation or being an unhealthy or unsafe environment. After your departure, we personally inspected the property, photographed the areas referenced in your concerns, and reviewed the photographs you submitted. We also provided Vrbo with our inspection photos, pest control records, and documentation regarding the home's life safety systems so they could independently review the situation. There were a few maintenance items that needed attention, including a damaged dresser drawer from a previous guest, and we addressed those promptly. We also note that the second paddleboard was stored in th