Two Pines Camp - Chalet surélevé à Lake Naomi

Deborah, I'm sorry you weren't happier with your stay. Our fees are clearly defined in the listing, the details of which we ask all renters to review in full prior to booking. Our linen fee, which is nominal, includes towels and bedding for each registered guest and covers what our cleaners charge for laundry. We prefer, rather than lumping this in with our standard cleaning fee for all bookings, to give our guests the option to reduce fees if desired by bringing their own linens. We do provide what has always appeared to be a reasonable amount of consumable products for most guests. I'm sorry your group went through the toilet paper so quickly. Unfortunately, it's just not feasible to drop in grocery supplies, and I think it's reasonable to assign that as a guest's responsibility. Many rentals do not provide any consumable products at all. Thankfully, even though outside our typical practice, our cleaner was available to bring everything you requested within an hour. We have plenty of batteries on site to replace anything that's gone dead. I'm sorry you didn't reach out to ask about this. It seems there were some issues with communication. And as for the tree trimming sounds within the community, unfortunately, that's not something I can control.