Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
What ever you do, do NOT book this place. It was the absolute worst!! The condition, the cleanliness, functionality, the contact people at Luana - ALL OF IT! I immediately called when we checked in when I saw crusted food on dishes, silverware, pots/pans, etc. There was dust and dirt in every room, blackened carpets, broken things every where - from drawers, to mirrors, fans, doors, furniture, A/C, etc. The filthy carpet (that was supposed to white) is bubbled and lifting and blackened all over, my Auntie tripped and almost ended up in the hospital from it. They tried to mask the filth by putting carpet over carpet, so unsanitary. We sat in a chair, not knowing it was broken and fell back. The lanai door takes THREE people to slide open, does not work. I was told someone would come by and clean the thanks! After what they consider 'clean', no doubt their cleaning crew would not be thorough, so I did it myself (all by hand, no dishwasher). The condition of this place is SO bad, you don't want to walk barefoot or sit on anything, so dirty. And when I reached out to Luana to list everything that was wrong, how shameful and unprofessional to get a response of complete denial. To tell me they had someone check everything, and it was ok?! This place is FAR from ok. NO UNACCOUNTABILITY. Pictures do not lie - THE MANAGING COMPANY LIES AND DECEIVES, and does not step up what so ever to address the enormous list of what is wrong with this place. Do not stay here, find another place, this was an absolute disappointment. An entire week spent in filth with no help to address the countless issues. No remorse, no sorry, no fixing, no response, no discount, nothing. I am still considering getting an attorney involved, and with the countless pictures and videos I have, no doubt they will be able to prove of this and much much more!!!