Étapes 1 lit entièrement meublées à Longwood Medical

Thank you for your feedback, Jane. Boston is a city with old-world roots, and many properties carry a certain historical charm. We’re proud to offer a stay in a building that showcases Boston’s historic charm while still providing the comfort and convenience our guests expect. Also, we appreciate you reaching out during your stay. We're always here to help and are committed to resolving any issues promptly to ensure your experience is smooth and enjoyable. Come back anytime!

We’re delighted you enjoyed your stay in our neat apartment and appreciated the peaceful and secure neighborhood. It’s wonderful to know that the convenient access to the train and nearby coffee shops made your exploration of Boston even more enjoyable. We can’t wait to welcome you back for another long weekend soon, Chris!

We strive to host with comfort and security though some of our apartments do indeed have that classic Boston historical charm 😊 We're happy that we gave you warmth during the coldness of December and the location was perfect for your needs!

Mary Ellen, we’re glad the location, safety, cleanliness, and overall comfort of the apartment supported your visit, and that communication and check-in were smooth throughout your stay. We first learned of the odor concern the day before checkout. Had we been notified earlier, we would have immediately sent our team to investigate and address it in real time — that’s always our preference, so issues don’t linger. Timely communication allows us to act quickly and ensure the space remains comfortable throughout a stay. Regarding the cleaning fee, this reflects the standard professional preparation and servicing required for every reservation and is applied consistently. We appreciate you staying with us and are glad the apartment otherwise worked well for your time near Longwood. Stay well.

Indeed, the unit has its natural beauty and historical charm 😊 and we're glad that you found the amenities' top notch as expected like our eat-in kitchen. We strive to give you an easy way of checking in and out, securing a parking spot and provide units accessible to tourist spots like Brookline Village that has been noted as one of the best suburbs in Boston, along with the MFA and other notable restaurants and cafes. We'd love to host you again, Joanne!

We appreciate you taking the time to leave a review Ashley, but we must address the inaccuracies in your account. First and foremost, the parking situation you described is entirely a result of not following the very clear, detailed instructions we provide. The vast majority of our guests read and understand these directions, which outline the assigned, numbered space for the unit. Each tenant at his building has their own numbered space, which is clearly outlined in both our private messaging to you as well as the digital and physical welcome packets given. There is no ambiguity, and your blind misunderstanding of the parking setup doesn’t change that. Claiming there was no signage or that you thought it worked like a general “lot-pay setup” really has no bearing. We're perplexed at your inability to take responsibility for making incorrect assumptions without referring to the many instructions provided. Your vehicle being towed is an outcome of your negligence and choosing to park wherever you pleased, which obviously impacts the other residents; that you were able to successfully park in other resident spots any previous nights without getting towed is simply a matter of luck. As for your observations about the shared building areas, such as any possible mouse droppings, water stains, or the state of the laundry room, we do sympathize. While we don’t manage the building itself, we appreciate such guest feedback as it helps convey these concerns with the company that manages the property, so we may impress upon them to raise the bar. We pride ourselves on maintaining the highest standards for the apartment itself, and it’s frustrating when issues in the common areas impact our guests’ experience, as most of the buildings we work with have exceptional property managers. We appreciate your input and will continue to advocate for improvements to these shared spaces where needed.