Beaufort - Près de l'île Parris et du centre-ville historique, nouvelle rénovation, 8 couchages

The traveler is right that the property manager is great and the home is Very Beautiful on the inside. During this whole Covid slow down we took the opportunity and did undertake demolition of a metal building on the property which left some metal and wood scrap. Bookings started coming back very quickly after Memorial Day and caught us in the middle of this project. We have worked quickly to get everything cleaned up. The property is over 20 acres and contains several AirBnb, Vrbo only rentals for Parris Island Graduations and weekend travelers. As to the animals, there are several free range chickens, turkeys, rabbits, peacocks and ducks. There are not 10+ dogs and no goat either. This traveler has exaggerated the magnitude of the animals. To eliminate any future possibility for issue, we are moving the animals from the property. Our guests are very important to us and we want to make sure their stay is Awesome. We have had over 80 Amazing reviews on AirBnb and Vrbo and were caught a little off guard by this negative one but are using it as an opportunity to learn. It is also impossible to please everyone, but we are going to try. Thanks!!

This guest unfortunately was double booked at our short term rental through VRBO. This has never happened before and was not their fault and definitely not our fault. We discovered the double booking and contacted the guest prior to her arrival. Since she was coming for a MCRD graduation and the whole town was booked and there were no other rooms available. In an effort to help her predicament, we offered her to stay in a home that we were finishing for VRBO rental. We explained that it was 90% finished and sent her pictures for her review. She decided to accept since her only other option was to cancel her original booking and have nowhere to stay. It was her choice and certainly we did not force her to stay. We did have some workers working while they were away at the base only in an effort to finish a 3rd bedroom for her use. The guest said she saw two (2) palmetto bugs which is not uncommon in the low country. Both were dead due to the monthly exterminator treatments. This is not concerning. She also fails to mention the $50 we spent for her when asked what she drinks she told us tequila so we bought her a nice bottle of tequila and margarita mix. Which she drank with no complaints and took the bottle home. Her husband and mother were much more appreciative to our efforts but this guest is clearly one that is not possible to please. We did everything in our power to provide her a nice and clean place to stay. Our home is definitely not a “dump”. Please look at our other properties and read our numerous 5* reviews. Our guests comfort is our primary concern. We really went above and beyond for this guest who obviously did not appreciate the extra effort. We could have just as easily cancelled her double booking and left her to her own devices with no where to go. We are sorry for her inconvenience and did offer her a refund for two of the three nights of her stay.