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2/10 Horrible
Sophia C.
29 déc. 2025
Lots of Problems During Stay
While I appreciate that a staff member stopped by during our stay, I informed her the same day that the water heater was still malfunctioning after her visit. I was told that I would need to continue resetting it as needed. Unfortunately, the water heater continued to stop working at random times while guests were showering or washing dishes, causing the water to suddenly turn ice cold. Having to repeatedly reset a malfunctioning water heater and endure cold showers is extremely inconvenient and significantly impacted our stay.
Additionally, the heater in the home did not function for two nightsâThursday during the power outage and again the final night of our stay. During these times, the house became uncomfortably cold due to freezing outdoor temperatures. I attempted to contact the provided help number via text and did not receive any assistance.
While I understand that the power outage itself was outside of your control, it directly resulted in the water heater shutting off and the home's heating system not working during freezing conditions. Notably, these outages occurred on two separate occasions, further compounding the inconvenience.
During the power outages, the WiFi was also not functioning, which meant we were unable to use advertised amenities such as the television. This further limited our ability to comfortably stay in the home, particularly while dealing with cold temperatures and lack of hot water.
In addition, upon our arrival, the driveway had not been properly shoveled or cleared. Because street parking was not permitted, my family and I spent almost two hours shoveling the driveway ourselves in the middle of a snowstorm so that we could park our vehicles. This was an unexpected burden and should also be taken into consideration.
